AX Functional Support
Miejsce pracy : Tarnów
Your responsibilities
Provide superb customer service through actively listening, showing empathy and attention to detail
Proactively follow up on problems, anticipating employee concerns
Analyze and resolve functional, procedural and / or process problems
Promptly respond to support requests, as assigned by the IT Service Coordinator
When needed, escalate service requests to the appropriate support personnel
Document interactions and troubleshooting steps with internal customers for tracking and reporting purposes
Proactively communicate with all parties to maintain a high degree of transparency between Global IT and the business
Reduce the resolution time for support requests
Communicate in writing with people who are not fluent in English
Develop a strong understanding of various IT systems
Have a basic working understanding of business (manufacturing, procurement, finance, R&D etc)
Acknowledge the goal of people being delighted to bring their service requests to IT
Provide suggestions for process and procedure improvement within Global IT and AX system
Actively participate in IT Support forum, to model and encourage full adoption of modern ways of working
Our requirements
Customer Service mindset, with a proven history of delighting customers
At least 3 years proven experience in comparable position
Highly organized, ability to keep track of multiple simultaneous service requests
A solution-oriented thinker
Able to calmly provide functional support to frustrated colleagues in stressful situations
Self-driven, ability to work independently with little direct supervision
A history of relentless pursuit of resolution for support requests
Experienced in working with teams from a variety of cultures and languages
Experienced in working with a geographically dispersed team
Willing to engage in occasional travel (1-2 times per year max)
Required technical skills & knowledge
Excellent communication skills, with both technical and non-technical audiences
Expert skills working in Microsoft AX 2012
Strong understanding of IT systems
Skilled at using language translation tools (Google Translate, etc)
Fluent in English (written and spoken)
Whoohoo Poland Sp. z o.o.
Whoohoo is an international expert in outsourcing IT specialists https : / / whoohoo-it.pl / .
We change the labour market by looking at people in light of their personality. We enable candidates to discover their potential and release positive energy.
Our goal is to match the right person at the right time to the right organization, resulting in success for both the company and the candidate.
As an international recruiting company, Whoohoo is part of the Maandag group, creating a network of 30 branches located in the Netherlands, Belgium and Poland.
Maandag was founded in the Netherlands in 1989 and is one of the largest players in personnel management services and ranks among the top 500 enterprises in the Netherlands.
This group employs a total of 3700 internal and external employees. While taking advantage of our 30 years experience in the recruitment sector of our parent brand, we have also preserved its original spirit and enthusiasm.
