To strengthen our customer support team, we are looking for an electrical engineer which will ensure seamless tier 1 and tier 2 support to our customers and the global ABB service network.
Due to the technical complexity and essential character of our equipment within our customer’s businesses good know-how of the power transmission and distribution industry and equipment is crucial.
Main Accountabilities :
Support solution engineers and lead the resolution of technical cases as well as providing technical guidance to customers (remote real-
time support) as well as to ABB's service centers and / or local engineers
Bidirectional know how transfer from factory to global service network and vice versa (e.g. newsletters, frequently asked questions etc.)
Assessment and approval of warranty inquiries;
Be ready to act as first point of contact for customers as well as for global ABB service network with regards to service requests, maintenance issues, warranty related queries etc.
Document and time-log all activities taken toward resolving customer issues
Where required, support customers during run time activities and provide online trouble shooting support and resolution;
Participation in providing expert training to ABB's global service network (abroad and locally)
Sound electrical engineering background (Bachelor’s degree or higher) and a minimum of 2 years of practice within field of experience
Good command of English, any other European Language would be an advantage
High focus on customers and their needs
Ability to apply structured and methodic work style during increased pressure to act
Intrinsic attitude to drive innovation and improvement
Ability to act solution oriented and to variate different approaches, be flexible and creative
Experience with cross-cultural relationships is a plus
Experience in engineering and / or commissioning is a plus
Readiness to travel (approx. 10%) on global base i.e. for troubleshooting, trainings or customer meetings