The Account Service Unit in Warsaw will support Account Opening and Maintenance processes for the TTS client base across EMEA region.
The successful candidate will be responsible for engaging with both clients and internal stakeholders as part of the Account Opening and Account Maintenance processes.
They will be responsible for the document issuance, validation and execution for clients account openings across multiple jurisdictions.
They will also be responsible for execution of client’s subsequent maintenance requests on their account base. The role will include coordination of complex project managed deals where single client aims to open or maintain accounts in 20+ jurisdictions. Responsibilities :
Support at minimum Standard and Medium intensity client base on all account opening and account maintenance needs
Support the pre-implementation process, attend kick off meetings, assist in deal structuring
Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in order as per the country of account opening and in line with all legal and regulatory requirements.
Review and execute all account maintenance requests as received from clients
Attend regular conference calls with customers to provide updates on the account opening status guidance for the completion of documentation as required.
Liaison with the Clients Sales Management / Relationship community across EMEA as well as other regional hubs
Updating of documentation and processing status in the inventory database as per clearly defined processes.
Documentation lodgement upon completion of account opening / product set-up / maintenance
Building relationships around the EMEA branch network, initiating changes as deemed appropriate to improve cycle times / improve the client experience
Drive consistently high levels of client satisfaction
The candidate will be expected to meet the MIS standards of their appropriate C Level
A minimum of 3 years banking experience
3rd level degree in Business or other relevant discipline
2nd European language beneficial
Excellent customer communication experience (internal / external)
Experience in coordinating projects in banking operations involving large number of stakeholders
Experience of working in a process driven, documentation or legal environment
Proven ability to establish and maintain business partnerships and client relationships.
Ability work in the fast pace and stressful environment
We offer :
Full time job contract.
International working environment at the office.
Opportunity to grow in one of the greatest financial institution worldwide, with trainings and social benefits (e.g. medical care, Benefit, life insurance, digital learning platforms)
A chance to develop your own career across a number of diverse, growing functions (both locally and abroad).
Great atmosphere in our offices.