MSO Team Leader- PIPO
Wroclaw, Poland
4 d. temu

Responsibilities :

  • Operational coordination of assigned team
  • Prioritizes tasks, tickets, and / or workload within the team
  • Responsible for execution of governance, process, and / or driving systems improvements
  • Responsible for leading the assigned team
  • Responsible for hiring, training and performance management within their respective team
  • Handles or coordinates non-routine or complex requests or issues
  • Identifies opportunities for process, and / or systems improvement
  • Responsible for ensuring team metrics are sustained and taking corrective actions if quality or service issues arise
  • Responsible for meeting with associated Business Group and / or Divisions to review metrics and service levels
  • Responsible for ensuring team Key Performance Indicators (KPI) are sustained and taking corrective actions if quality or service issues arise
  • Provides oversight to ensure assigned team work (queues, tickets, etc.) is completed within Service Level Agreements (SLA) targets
  • Single point of contact, with the Business or otherwise, for assigned team
  • Responsible for ensuring the team completes all training and compliance requirements in a timely manner
  • Assist in service expansion or transition activities into the team
  • Ensures operational processes are followed (i.e. LMS, Sprint / Agile, etc.)(Monitors work queues and provides appropriate work direction)
  • Establishes regular meetings with key stakeholders to ensure service is being delivered to their expectations
  • Requirements :

  • Bachelor's degree or higher from an accredited university
  • 2-3 years of equivalent work experience
  • Leader or supervisor experience
  • Fluent English
  • Previous experience working with SAP or any other ERP system
  • Previous experience working in Logistic and Supply Chain area preferred but not required
  • Strong presentation skills
  • Comfortable working in cross-functional and multi-national environment
  • Experience in working with the business
  • Demonstrated proficiency coordinating tasks
  • Collaborative Team player
  • Analytical thinking
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