The IT Wintel Engineer is a technical role with experience in multiple technologies for the delivery of enterprise hosting services for business and infrastructure applications.
This includes server hardware, operating systems, directory services, domain name services, virtualization platforms, and tools used to manage and secure those technologies across the enterprise.
The IT Engineer provides expertise within IT and across the business supporting a resilient, scalable, and secure platform for delivery and management of data center and core infrastructure technologies.
This position also provides technical leadership and escalation for Wintel and Client Services teams in resolving incidents, fulfilling work requests, and completing project deliverables.
This position requires travel to interact with team members and business partners as needed for project and support activities.
Essential Duties and Responsibilities :
Participates in the development and maintenance of technology roadmaps
Mentors junior team members
Collaborates with managed service providers used to deliver services
Helps to define and measure KPIs to maintain health of services
Participates in initiatives to evolve technologies and drive continuous improvement of services
Submits change requests as part of change management
Specifies and maintains technology standards
Acts as escalation point for complex issues related to areas of expertise and provides technical leadership and coordination in troubleshooting those issues
Collaborates with all areas of IT to design and implement solutions
Leads project design and execution for mid to large sized infrastructure projects
Provides technical leadership as part of cross-functional project teams
Oversees operational ticket queues to manage incidents and requests for resolution within defined service levels
Develops procedures for support and maintenance of technologies for enterprise regional support teams
Participates in 24x7 on-call rotation for service outages and escalations
Participates in recovery, maintenance, and project activities outside normal business hours
Ability to work independently with some guidance from supervisor / manager
Ability to effectively prioritize work for team members, contractors, and consultants
Extensive experience in multiple technologies including Microsoft operating systems, Active Directory, Azure, VMware Hypervisor, HPE Server Hardware, DNS, DHCP
Business acumen to understand impact of changes and services disruptions
Functional knowledge of infrastructure and application technologies and concepts and how they relate to delivery and maintenance of services such as LAN / WAN, Messaging, ADFS, Office365, Data Protection, Disaster Recovery
Ability to communicate complex technical concepts to non-technical audiences
Ability to work collaboratively with both technical and non-technical resources to design and implement solutions
Excellent communication and presentation skills
Ability to troubleshoot and repair complex technical problems with team members, customers, and vendors quickly and effectively
Ability to work successfully as part of a global, virtual team
Education : University degree (BS, BA, or equivalent) in Computer Science, Engineering, or Mathematics.
6+ years of experience with data center technologies with a focus on Windows and VMware
Experience managing data center services for medium to large scale global enterprises (1,000+ servers)
Familiarity working with ITIL framework and processes
Experience overseeing quality of work performed by managed service providers, contractors, and consultants
Microsoft Certifications a plus
Experience working in a global manufacturing organization a plus
Experience working with Cisco Unified Computing (UCS) a plus