IT Wintel Engineer
Tenneco Inc
Gliwice, Śląskie, Poland
‎18 godz. temu

The IT Wintel Engineer is a technical role with experience in multiple technologies for the delivery of enterprise hosting services for business and infrastructure applications.

This includes server hardware, operating systems, directory services, domain name services, virtualization platforms, and tools used to manage and secure those technologies across the enterprise.

The IT Engineer provides expertise within IT and across the business supporting a resilient, scalable, and secure platform for delivery and management of data center and core infrastructure technologies.

This position also provides technical leadership and escalation for Wintel and Client Services teams in resolving incidents, fulfilling work requests, and completing project deliverables.

This position requires travel to interact with team members and business partners as needed for project and support activities.

Essential Duties and Responsibilities :

  • Participates in the development and maintenance of technology roadmaps
  • Mentors junior team members
  • Collaborates with managed service providers used to deliver services
  • Helps to define and measure KPIs to maintain health of services
  • Participates in initiatives to evolve technologies and drive continuous improvement of services
  • Submits change requests as part of change management
  • Specifies and maintains technology standards
  • Acts as escalation point for complex issues related to areas of expertise and provides technical leadership and coordination in troubleshooting those issues
  • Collaborates with all areas of IT to design and implement solutions
  • Leads project design and execution for mid to large sized infrastructure projects
  • Provides technical leadership as part of cross-functional project teams
  • Oversees operational ticket queues to manage incidents and requests for resolution within defined service levels
  • Develops procedures for support and maintenance of technologies for enterprise regional support teams
  • Participates in 24x7 on-call rotation for service outages and escalations
  • Participates in recovery, maintenance, and project activities outside normal business hours
  • Required Skills

  • Ability to work independently with some guidance from supervisor / manager
  • Ability to effectively prioritize work for team members, contractors, and consultants
  • Extensive experience in multiple technologies including Microsoft operating systems, Active Directory, Azure, VMware Hypervisor, HPE Server Hardware, DNS, DHCP
  • Business acumen to understand impact of changes and services disruptions
  • Functional knowledge of infrastructure and application technologies and concepts and how they relate to delivery and maintenance of services such as LAN / WAN, Messaging, ADFS, Office365, Data Protection, Disaster Recovery
  • Ability to communicate complex technical concepts to non-technical audiences
  • Ability to work collaboratively with both technical and non-technical resources to design and implement solutions
  • Excellent communication and presentation skills
  • Ability to troubleshoot and repair complex technical problems with team members, customers, and vendors quickly and effectively
  • Ability to work successfully as part of a global, virtual team
  • Required Experience

  • Education : University degree (BS, BA, or equivalent) in Computer Science, Engineering, or Mathematics.
  • 6+ years of experience with data center technologies with a focus on Windows and VMware
  • Experience managing data center services for medium to large scale global enterprises (1,000+ servers)
  • Familiarity working with ITIL framework and processes
  • Experience overseeing quality of work performed by managed service providers, contractors, and consultants
  • Microsoft Certifications a plus
  • Experience working in a global manufacturing organization a plus
  • Experience working with Cisco Unified Computing (UCS) a plus
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