Junior End User Support Engineer with English
Hemmersbach
Wroclaw, Poland
4 d. temu

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Providing 2nd line support for an international customer
  • Troubleshooting and configuring applications, finding a solution for occurring problems
  • Analysing and solving IT issues related to Microsoft Windows Environment
  • Escalation of major problems to 3rd line support
  • Maintaining positive relations with our end-users of our end-customer
  • Our Requirements

  • Excellent knowledge of English language
  • Knowledge of remote support users and Windows Operating System
  • IT Troubleshooting skills
  • Problem solving orientation with strong communication skills
  • Ability to multitask and work under pressure
  • Openness for gaining new knowledge and skills
  • Your Benefits

  • Reliability : a secure job position in an exponentially growing international company
  • Variety : exciting projects and challenges within your own responsibility
  • Team Spirit : strong team spirit and a great working atmosphere in a friendly team
  • Openness : Direct and informal communication even at management level
  • Active Contribution : room to implement your own ideas quickly
  • A socially responsible employer : not only continuously commercially successful but also who provides a sense of purpose : Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
  • Career Opportunities : Great possibilities for professional, personal and language training
  • Initial Help : buddy programme to help you get started, a welcome pack included
  • A package of co-funded benefits : lunches and multisport card, private health care as well as life insurance for you, your partner and family members
  • Other conveniences like : free coffee, tea and company bus from the centre of Wroclaw
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