Junior IT Customer Specialist - Dutch speakers
CEE Experts by L.M. International Group
Katowice, PL
2 d. temu
source : FACHPRACA

In January 2014 we have created regional HR boutique providing recruitment & consulting services in Central Eastern Europe.

After few years of successful delivery in the area of Sales & Marketing, Engineering and BPO / SSC in February 2019 we became part of L.

M. International Group. Since then in addition to recruitment we provide wider range of services including services for retail sector like mystery shopper, inventory management or trading e-commerce platform.

In the HR field we are proud to call ourselves Experts in recruitment for the sector BPO / SSC. On top of that we provide our own assessment and development apps, virtual interview apps and recommendation apps.

Junior IT Customer Specialist - Dutch speakers

You will be responsible for :

  • Processing queries received from external customers
  • Provide quality service and support in handling day-to-day activities of the customer service role for all customers in a perfect manner
  • Prepares data related to KPI measuring customer performance and satisfaction
  • Responds to customer queries
  • Provides updates to customers on problem resolutions
  • Collects feedback on customer satisfaction
  • Requirements :

  • Very good knowledge of Dutch (written and spoken) required / B2+ level
  • Knowledge of English min. B1
  • Attention to details
  • Work under time pressure, organization skills, proactive attitude
  • Experience of working in a customer service role will be an asset
  • A high standard of communication and proactive approach to problem solving
  • Detail-oriented, well organized, flexible and open to changes,
  • Our client offers :

  • Stable contract of employment
  • Clear career path in a growing multinational organization
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Private medical care for you and your family
  • Life insurance
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