Help people discover their next amazing vacation destination
Are you passionate about the travel industry? Are you motivated by the thrill of working in a fast-paced, forward-thinking environment?
Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses.
We connect people to a vibrant, global marketplace for local services and experiences. In the process, we’re positively impacting the lives of millions of customers and merchants globally.
Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.
If you want to take more ownership of your career, then you're ready to be part of Groupon.
The Getaways team at Groupon focuses on one of the most dynamic industries there is - travel. But we're not your typical travel platform.
We work to create packages that delight both hoteliers and Groupon subscribers alike. We build relationships big and small, working with large hotel chains to boutique Bed & Breakfasts, crafting every deal by listening to the needs of the business.
Our obsession is putting together offerings that will delight our customers and help them make life less boring.
As an Operations Support Specialist, you will focus on the setup and maintenance of hotel booking deals. This includes promotion build and setup, quality assurance checks, processing internal customer support requests and troubleshooting issues that arise.
This role oversees the following components across the global Getaways operations team.
We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.
We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?
You’ll spend time on the following :
Assist in the deal creation process by completing various functions related to set-up while utilizing automated applications
Run price shops and compile contract proposals
Complete launch and pre-launch quality assurance checks
Process internal customer ticket requests related to rate and deal setup updates while meeting service level agreements
Troubleshoot issues and provide guidance to internal customers regarding processes. Provide timely status updates and resolution details to stakeholders.
Liaise between the deal pipeline team and internal customers to ensure support is frictionless and meets business needs
Analyze and provide feedback on opportunities to improve deal pipeline efficiency
Take on projects independently while meeting established timelines
We’re excited about you if you have :
2+ years of professional experience
Clear verbal and written communication skills
Ability to work independently and thrive in a rapidly changing environment
Ability to meet high quality expectations
Proficient in Microsoft Excel
Excellent skills in Google Suite (Docs, Calendar, Sheets, Mail)
Shift work or after-hours support may be requested
Experience in the travel trade and / or ecommerce is a plus
Experience using Salesforce interface is a plus