Service Desk Agent (German)
Liam Cox
Warsaw, Poland
4 d. temu

Overview

Service Desk Agent (German)

Allen Recruitment are currently partnering with a leading fintech company. They require fluent German speakers with communicative Polish or English to join them on a permanent basis.

You will be responsible for providing proactive user helpdesk services to inbound customer service requests. This is an excellent opportunity to start your career with a major US financial services company based in their offices in either Warsaw or Szczecin.

Our client is currently interviewing and onboarding candidates remotely

Job Reference : BBBH 18669

Please only apply if you are eligible to work in the EU since our client does not sponsor visas / work permits.

Responsibilities include :

  • Answer inbound customer calls, including detailed recording of the issue according to defined processes.
  • Check if reported incident is covered by contract and also if caller information and address details are correct, then initiate defined actions.
  • Log tickets created by any customer service channel into the ticket system.
  • Identify and escalate situations requiring urgent attention.
  • Inform Line Manager customer escalations.
  • Provide detailed information on all performed activities.
  • Requirements :

  • Fluent German Speaker with communicative Polish or English
  • Degree holder
  • Previous experience in a call center environment would be a huge plus but is not a must
  • PC literacy, especially usage of Microsoft Office package.
  • Willingness to work in shift models, based on customer requirements.
  • What if we said :

  • Fantastic opportunity to participate in the organization’s strategic / priority IT projects.
  • Attractive compensation package based on your skills and experience.
  • Being part of a multicultural and multilingual environment.
  • Encouragement to present and implement your own ideas.
  • Possibility for internal mobility clear promotion path
  • Let Allen Recruitment work for you

    Allen Recruitment is a specialist ICT recruitment firm and has been successfully placing candidates in great jobs across Europe for the past 20 years.

    A key recruitment partner to a growing number of Financial Services, Banks and Fintech companies in Europe. With aggressive hiring plans for 2020 and beyond, we are assisting our client’s source talented Technology Professionals across Europe.

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