Job Description (Posting).
Primary Language - Coroation Responsibilities : - · Provide hardware / software / network problem diagnosis / resolution via telephone / email / chat for customer’s end users · Route problems to internal 2nd and 3rd level IT support staff.
Provide level 1 remote desktop support and perform other activities based on SOPs . Perform user account management activities Escalate complex problem to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.
g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications) .
Troubleshoot client software and basic network connectivity problems . Identify, evaluate and prioritize customer problems and complaints .
May train users and operators on a limited basis and / or may write training procedures . Participate in on-going training and departmental development .
Routine maintenance updates with other IT staff and business units . Provide all required documentation including standards, configurations and diagrams .
Provide knowledge transfer of EUC operations Technical Requirements · Phone support experience necessary. · Technical helpdesk or technical call center experience is necessary.
g. Explorer, Chrome, Firefox), · VPN and remote dial-in users · Support for laptop, desktops, and printers &