Manager GBSS Service Catalog and Performance Management
Credit Suisse
Warsaw, Warsaw, Poland
4 d. temu

We Offer

Credit Suisse is a leading global wealth manager with strong investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing over 45,000 people in 50 countries.

With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to create innovative solutions to meet the needs of our clients and to help our employees grow.

It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility.

Join us and let's shape the future of Credit Suisse together.As this is a global role, we consider worldwide applications not only for our Zurich office but for any other Credit Suisse location as well. We Offer

  • A unique chance for you to become part of our diverse environment
  • You to contribute your strong interpersonal skills to our team
  • A platform for you to be creative and to build up a career within a dynamic and state-of-the-art organization and a chance to create and craft a network with positive relationships
  • As a team member of the Service, Performance & Vendor Management’ you support the Group Business Support Services (GBSS) COO and the Head of GBSS in the development of the department
  • Focus of the role is to evolve, maintain and manage the pan GBSS Service Catalog, i.e. :
  • Assist to create a GBSS internal framework to maintain and manage Service Levels and Performance
  • Drive update of the current GBSS Service Catalog and Matrix (e.g. SLA, Legal Entities)
  • Coordinate and guide GBSS sub-departmental Service Owners
  • Liaise with the Credit Suisse’s Intra Group Service Management and GBSS Finance
  • The role in addition covers the enhancement of the current pan GBSS Performance Management (i.e. Key Performance Indicators (KPI) and Key Risk Indicators (KRI) to create better transparency with the Divisions and Functions around GBSS Services value added to them, including Cost of Services
  • You Offer

  • Post Graduate with 5-10 years of relevant work experience (e.g. service or project management)
  • Ability to communicate with a diverse set of senior partners using your excellent skills in English (verbal and written)
  • Proven analytical background, paired with specific interpersonal skillset, demonstrated success in managing multiple priorities, delivering to established timelines, and to highest quality standard
  • Well structured, control and detail oriented working style and ability to work autonomously in a global team setup
  • Advanced MS office skills
  • Experience in GBSS area would be a plus
  • LI-CSJOB*Mr. F. Golde would be delighted to receive your application. Please apply via our Career Portal. Credit Suisse is an equal opportunity employer.
  • Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.

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