Junior Service Manager )
DB Schenker
Warsaw, Poland
2 d. temu

Your tasks

The Junior Service Manager within the Business Unit Digital Solutions acts as Subject Matter Expert on Schenker’s digital solutions portfolio.

As a member of an agile project team, the Service Manager leads the customer interaction and is voice and ear towards the customer.

The service manager guides and assists the customer while interacting with Digital Solutions portfolio of applications, identifies improvement potentials and triggers changes.

This includes concepting, prioritizing and implementation of new features and improvements.

Responsibilities :

  • Governance and Framework for Schenker’s digital solutions portfolio globally
  • Service Management and -Operations for Digital Solution’s service portfolio
  • Subject Matter Experts on Schenker’s digital solutions offerings; provide business and technical expertise to Digital Solution projects and other initiatives
  • Provide digital solutions to optimize customer interaction with Schenker via multiple channels and drive internal global collaboration
  • Contribute to implementation of new solutions (e.g. feasibility studies / pilots / prototyping)
  • Consult and align with internal business partners, SPOCs and Regional Competence Centers on Digital Solution’s product portfolio to exchange knowledge, identity new project opportunities and establish a strategic vision (in close collaboration with DiS Strategic Portfolio Management and DiS Support Team)
  • Operate customer service related tasks and / or supervise subcontractors assign to comparable tasks
  • Service Administration (budget planning, development of Digital Solution’s service portfolio strategy)
  • Monitoring and accountability for the Incident Management of the Digital Solution’s service portfolio
  • Functional Release Management in regards of prioritization, planning and communication in close alignment with Technical Release Management in Solution Architecture sub-team
  • Assurance of IT-based service quality according to SLA / OLA
  • Consulted in Demand & Solution Management and Support & Test Management actions
  • Legal & Data Protection
  • Training and Documentation
  • Supplier relationship management
  • Communication Management with all involved parties and stakeholders
  • Requirements

  • Minimum bachelor's degree in Business Administration, Logistics, Computer Science or related disciplines
  • At least 1 year work experience on similar position (Service Manager, Project Manager)
  • Experience identifying process improvements and coordinating their implementation
  • International experience in customer projects and service management
  • Understanding of business and IT processes
  • Strong organizational and multi-tasking skills
  • Customer and service orientation
  • Strong interpersonal skills and ability to work effectively across diverse organizations, groups and functions
  • Flexible thinker able to operate in a changing environment
  • Team player with very good communication skills
  • Fluent Business English (written and spoken)
  • Excellent MS Office skills
  • Additional skills desired but not required :

  • Knowledge in IT and forwarding business
  • IT Infrastructure Library (ITIL) knowledge
  • PRINCE2® or PMI®
  • Experience in UI and UX Design
  • Our offer

  • Work in a dynamically developing company, which is a global leader in the transport and logistic sector
  • An induction training program
  • Various challenges at work
  • Great atmosphere
  • Subsidies to private health care, sport cards and group insurance
  • Opportunity to participate in the employee volunteering program
  • Contact

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