First Level Support Engineer (w/m) 
Zoo Plus
Kraków 
10 d. temu

What you will be responsible for

  • Handling Helpdesk request
  • Categorize requests
  • Resolve First Level Support requests
  • Escalation to 2nd / 3rd Level support
  • Produce and maintain documentations
  • Produce and mantain Helpdesk knowledge base
  • Maintenace of Helpdesk portal
  • What we are looking for

  • A fluent English speaking and writing support engineer who can collaborate between offices in Krakow and across Europe
  • Good understanding and operational of Atlassian products in particular JIRA and SERVICEDESK preferred or experience with other ITSM Systems e.
  • g. SAP SOL Manager, SCSM, HP-Service Manger etc.

  • Must have good communications skills to ensure we provide an efficient service
  • Must have knowledge of Windows 7 or 8 / 10, Office 2010 or 2013
  • Onsite 1st Level Support for our User’s & IT components in KRK Office, also in combination with 2nd Level in our HQ
  • Minimum of 1 year support engineer experience
  • What we are offering you

    Become a part of our success story and seize the opportunity to take on a real challenge in a dynamically growing company where there is huge scope for development and short decision-

    making processes. We are offering you a versatile, international-facing role in our motivated team with colleagues from all over Europe.

    Our Polish office is located at the center of Kraków and has excellent infrastructure links. Additionally we offer :

  • Competitive benefits package (medical care, sports card, extra days off, mobile phone)
  • Flexible working hours
  • Friendly open office environment
  • Language courses
  • Permanent full time employment
  • Discount on company products
  • Training, team building events and many other
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