SLO Business Analyst (m/f)
SELLBYTEL Group Nuremberg
Krakow
12 d. temu

Due to our successful partnership with one of the biggest clients in the IT sector, we are looking to hire a Business Analyst -

EMEAR Service Entitlement & Compliance- that will support our client partners with digital programs that help manage customer success.

Responsibilities

  • Utilizing existing or creating reports, analysing the data and proving output with insights to PM to drive compliance engagements
  • Obtain additional data elements from outside orgs, such as sales, finance, brand protection and blending to existent data set to create a total picture of compliance
  • Liaise with global analytic BI team to share and gain best practices
  • Collaborating with EMEAR stakeholders to identify requirements and opportunities back to corporate teams
  • Profile of Preference

  • Bachelor’s degree in computer science or other related field with 4+ years of experience
  • Project Management experience preferable
  • Knowledge and experience of Technical Support Services industry
  • Service Compliance experience would be highly desirable
  • Structured problem solving - ability to take a large, complex problem and break it down into components and provide useful insights on how to resolve
  • Strong Communication - written / verbal communication, presentation and facilitation skill - able to communicate effectively with global stakeholders across different levels of the organization
  • Document business process flows timeline, stakeholders, metrics
  • Willing to collaborate with local team, regional and global stakeholders
  • Willing to travel (10-20%)
  • Microsoft Excel proficiency
  • SQL knowledge is a plus
  • Good understanding of RDBMS concepts is a plus
  • OBIEE experience is a plus
  • Previous programming experience is a plus (especially VBA)
  • Fluent in English
  • What we offer

  • Full time position
  • Extensive training on market leading products
  • Personal development programs and mentoring to develop skills
  • Possibility to participate in a growing project
  • Good career prospects in a reputable company which rewards serious and hard workers
  • Working place : Krakow, Poland
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