Delivery Director
Wroclaw, Poland
2 d. temu


We are digital advisors and providers who operate at the cutting edge of technology. We deliver the innovation, quality, and speed that our clients’ users expect.

SoftServe's mission is to enable talented people to change the world. We believe our people are our greatest asset. Our mix of the brightest, most inquiring minds, technical experts, and strategic thinkers allows us to form collaborative relationships with our clients so that we can really understand their needs and create the experience they demand.

At SoftServe, we strive to make the world a better place. Our Corporate Social Responsibility program ensures a sustainable future for our associates, our company, and the communities in which we live and work across the globe.

The key to fulfilling this mission is our responsibility towards customers, associates, and society. We are committed to addressing various economic, social, and environmental issues.

Delivery Director is the most senior leadership position in the Delivery function. By leveraging corporate capabilities, the Delivery Director partners up with career advisors and HR professionals to cultivate SoftServe’s talent pool and develop future technical and project leadership.


You eager to learn fast, love to work in a team and ready to be an example of a Leader for the local community, focused on a manageable number of clients, necessary for providing an extraordinary client experience, we wait for you!

You are a perfect candidate if you have :

  • Experience in taking extreme ownership of all aspects of the project, such as budget, scope, schedule, and quality
  • Understanding of how the software development company works and what business models it has
  • Professional and business education or training in project management such as MSTM, MBA, and similar
  • At least ten years of proven experience with management
  • Proven track record of team-building and distributed team management
  • Understanding of SDLC management and great proficiency in the project management industry standards
  • Knowledge of traditional and Agile project management methodologies
  • Advanced understanding of the project management techniques and tools, including basic revenue models, profit and loss modeling, cost-to-completion projections, project pricing models, project billing procedures, budget estimation techniques, and others
  • Proven experience with managing the different project types (Fixed bid, Time and Material, Outcome-based, SLA)
  • At least Upper-Intermediate strong level of English
  • Tracking the IT industry trends
  • Willingness to travel

  • Management of the assigned delivery unit to reach the goals
  • Deeply engaged delivery team (including the selection of Project Managers) and ensuring the Management Team is developing and moving up the value chain
  • Ensuring the client’s satisfaction by delivering an extraordinary experience within business goals
  • Client’s expectations management and ensuring the delivery commitments are fulfilled on scope, time and within budget
  • Ensuring the implementation of delivery excellence best practices to guarantee both quality and an optimal level of operational efficiency
  • Providing the team members across the delivery unit with the opportunities for continuous growth and personal development
  • Keeping members of the delivery unit well informed of SoftServe’s corporate values, strategic goals, changes within the company, and general corporate news
  • Motivating, guiding, coaching, and encouragement of the management team of the delivery unit together with HR Business Partner.
  • Ensuring the definition and implementation of career development and succession planning for the team members

  • Client Success Leader and Client Partner proactively to identify and take up opportunities to enhance the level of employee satisfaction
  • Management of the operating profit and loss together with the Financial Partner
  • Establishing and maintaining effective staffing practices within the delivery unit together with GTO Partner. Taking responsibility for staffing the management team of the delivery unit
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