IT Support Analyst - Multimedia
Krakow, PL
3 d. temu


  • support the Service & Product Manager across several technical domains
  • ensure workflows, processes, tooling and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database
  • Must have

  • ideally 3 or more years of hands-on experience with video conferencing technology.
  • Good knowledge of video protocol like SIP & H323.
  • Hands-on experience on Cisco telepresence, and Tandberg video conferencing devices and infrastructure
  • Experience with Video devices like Cisco SX80 , Cisco Spark Room Kit , Cisco Telepresence IX 5000 , Cisco Meeting Server , Telepresence Management Suite , Cisco Expressway Edge / Control is desirable.
  • Ability to solve complex issues, good at problem statement analysis and solution design thinking
  • some knowledge of data networking (routing, switching)
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services
  • N / A

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