Business Process Analyst
Miejsce pracy : Szczecin
Liaison between the internal departments and the ServiceNow team;
Coordinate ServiceNow enhancement process in line with Service Management and business demands;
Capture business and user requirements and translate them into user stories;
Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements;
Ensure requirements are understood, developed, tested, and delivered to specification;
Represent project stakeholders throughout planning, development, and release processes;
Support tasks related to building, designing and maintaining materials to support design decisions e.g., process maps, user journeys, focus group feedback, change communications;
Create and maintain functional design documentation;
Work with stakeholders to drive adoption and deliver training;
Understand, analyze and continuously improve IT service management processes focusing on customer experience and efficiencies with use of ServiceNow.
Higher education degree (Bachelor or Engineer);
At least 2 years of experience in digital transformation deliveries;
Thorough understanding of ITILv4 concepts and relationships;
Knowledge of process modelling tools and methodologies;
Understanding of agile and scrum methodologies;
Strong written and verbal communication, and excellent presentation skills;
Ability to collaborate with people from different business areas with varying degrees of technical experience;
Experience with one or more ServiceNow applications (ITSM, HRSD, ITOM);
One or more ServiceNow certificates (CSA, CIS);
Practical experience in process visualizing tools and methodologies like MS Visio, Mermaid, UML.
What we offer
Stable employment based on a contract of employment;
Hybrid model combining remote and office work;
Training program that will introduce you to your new role;
Buddy program - support of an experienced Team Member through first months of your employment;
A great place to build a professional career;
Internal trainings selected for soft and technical skills improvement;
Access to the newest online learnings (Udemy for Business, Linkedin Learning, getAbstract, Culture Navigator);
Attractive benefits package (including private medical care, life insurance, Multisport card, MyBenefit platform, travel insurance);
International working environment;
Being a member of the team that values good atmosphere.
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
flexible working time
corporate sports team
computer available for private use
coffee / tea
extra social benefits
employee referral program
Take part in our selection process right from the convenience of your home.
In case your educational / professional background meets the core requirements of the position, we will invite you to a live video interview, that gives us the opportunity to talk to each other just like it was a meeting in person.
Your work relationships will be with :
IT and non-IT stakeholders
ServiceNow Product Owner, Architects, Developers and Testers
IT Business Process Leaders and Service Managers
Deloitte CE BSC Rzeszów
Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.
What you only must do is to take the first step press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us.
Deloitte is simply your best choice.