Atlassian Support Engineer
Luxoft
Warsaw, PL
‎20 godz. temu

Project Description

Our client is an EU subsidiary of a Global Financial Bank working in multiple markets and asset classes.

This role will be focusing on the administration of already deployed Atlassian products (JIRA, Confluence, Bitbucket, Bamboo)

Responsibilities

Atlassian Support Engineer for the Client :

Administration of already deployed Atlassian products (JIRA, Confluence, Bitbucket, Bamboo) which has already been deployed - enterprise server-side installation with over 400 users

Effectively raise, record, monitor progress of all incidents and service requests specific to Atlassian product

Support & implement additional mechanisms for data storage and transformation in accordance with company policies

IT support coverage during CET working hours (incident management & resolution)

Research & analysis of future options in terms of migration to Cloud

Provide timely feedback to the business and stakeholders as required.

Provide troubleshooting solutions, report and analyze tickets raised

Liaise with other support / development teams to resolve cross-system issues

MUST HAVE :

Experience with Atlassian products (JIRA, Confluence, Bitbucket, Bamboo) .

At least 3 years of relevant experience in Banking / Financial Services

Technical Skills :

  • Experience with deployed Atlassian products (JIRA, Confluence, Bitbucket, Bamboo)
  • Experience in data storage and transformation
  • Experience in cloud migration
  • Non technical skills

    Good communication skills with the business people and IT

    Superior problem-solving abilities.

    Pleasant, friendly attitude, with an ability to adapt to change.

    Strong listening skills and attention to detail.

    Demonstrated ability to work in a fast-paced environment.

    Aptitude to switch tasks quickly and adapt to change.

    Nice to have

    Training on Datawarehousing, BI, Data modelling, Microsoft SQL server, SSIS, Scrum

    Languages

    English : C2 Proficient

    Regular

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