We continually look for motivated and skilled individuals who are interested in supporting our customers healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
Role of the Service Dispatcher is to perform, accordingly to company rules and procedures, range of tasks that include :
monitoring and prioritizing customer requests and coordinating service requests for German market
entering all incoming calls into the system
acting as a liaison between hospital customers and service engineers to determine and prioritize status of service requests
providing good understanding of functional processes
developing operational service as a business and achieving operational targets in line with EBS Service Operation objectives
other activities commissioned by Process Team Leader or EBS Service Operation Manager, associated with the development of business and / or service operations department
Forming relationship with assigned legal entity (Field) Service Center and customers if required
Provide good understanding of functional processes
Developing operational service as a business and achieving operational targets in line with EBS Service Operation objectives
Individual planning of realisation of service tasks
This is a shift working position and will be required to cover business need from 6 : 30 am to 7 : 00 pm, five days a week.
Hours may change depending on the work unit’s needs.
Prompt realization of all the above tasks and others that are comissioned by a supervisor and steming from job objectives realization and / or company’s business objectives.
In agreement with superiors initiating actions to continuously improve ways of achieving the objectives of the position.
Compliance with the Code of Conduct Elekta Business Services
Relevant knowledge, skills and competencies
We are looking for a positive team player with excellent communication skills and eagerness to support a mission-driven organization within an international environment.
The incumbent must be someone who is a natural, exemplary customer servant, who excels in attention to detail and is multi-tasking.
Necessary : university degree
Desirable : technical science, administration, economics, logistic
about 2 years’ experience in a similar position in the technical services Life Science, in technical or technological companies;
Customer Service would be a strong asset
Language skills :
Other European language will be an asset
Other requirements :
working knowledge of SALESFORCE / SERVICE MAX systems preferred but not mandatory
working knowledge of SAP, Movex or other Data System Management
excellent working knowledge of Microsoft Office
excellent oral and written communication skills
attention to detail
teamwork and collaboration
adaptability and continuous learning
problem solving and reasoning
outcome focus and deadline driven
excellent time organization
analytical thinking skills
COMPETENCY REQUIREMENTS :
Focus on Results :
Finding and implementing ways of achieving the objectives and the emergence of alternative (in line with the company's values) methods of achieving
systematic, timely and effective implementation of the objectives / tasks at the expected level of quality
understanding of goals and systematic and timely implementation as indicated by the supervisor
Relationship Management - focus on customers and suppliers :
Responding to comments, suggestions, custom client expectations (consistent with the interests of the company), solving problems in co-
operation with customers and working out mutually beneficial solutions
Being available for customers (internal and external), showing them respect, donating their time, the desire to direct talks and to build relationships
Fulfilling obligations to customers by providing them with services at the expected level of quality and within the agreed timeframe
suggestive communication - finding means of expression adequate to the situation and callers to customize the way and style of communication
active communication - making sure that the intelligibility of their speech, building and maintaining a dialogue with interlocutors, customize the way and style of communication
communication of information in a clear, fluent and understandable, and justifying its position by adequate argumentation.
Active listening - understanding the messages of others, taking them into account and ensuring, how to understand them
contribution results / findings solutions developed by a team, and actively participate in the decisions and decisions of made in the course of teamwork
understanding, respect and consideration of ways of thinking and views of other members of the team aim to create a good atmosphere in the team free from conflicts and conducive to efficient implementation of the
engaging in the work of the team to participate in decision-making
Changes and innovations :
signaling the possibility of introducing changes and new developments in their area of operation and finding sources of knowledge needed to solve non-standard problems
openness to new ideas and improvements and taking them into account in its area of operation. Using the opportunities offered by professional and independent search for opportunities to enhance knowledge and professional experience
thorough knowledge in their area of operation, sharing it with others with moderate supervision; level specialist
knowledge and skills of effective customer service
thorough knowledge of databases necessary to achieve the objectives and tasks of the position
knowledge of MS Office software and other tools used in the company