Location : Krakow, Poland
What You'll Do
Main Responsibilities :
Provide Planning, Designing, Implementation, Operation and Optimization services to Cisco Advanced Services Customers around Cisco's Data Center products and solutions.
Actively involved in latest industry SDN (Software Defined Networking) technology and Cisco ACI (Application Centric Infrastructure) deployments
Participate in the preparation of proposals and Statements of Work. Establish trusted advisor relationship with customer management and teams on Data Center Infrastructure areas and future technology trends
Participates in or leads complex Data Center and Cloud infrastructure (network, storage and compute) design / implementation and migration, performance engineering or problem resolution projects.
Solves complex, cross-functional issues that cross many technologies in network, server, storage, O / S, virtualization, consolidation, middleware, security, applications, operations, content switching, caching and / or content delivery networks, and security.
Applies good analytic process to help bring any issue to resolution.
Delivers migration plans, with a thorough understanding on networked applications and related dependencies.
Ensure compliance to delivery methodology operational structure, roles & responsibilities.
Support the PM in resolution of project issues.
Track deliverables against the engagement schedule and support the PM track financial, resource and material requirements for the engagements.
Ensure smooth closure of engagements using relationship with the customer to guide them to the next step i.e. Sampler service to Assessment Service, Assessment Service to Optimization Service.
Guide other consultants and engineers, resolving challenges and ensuring customer success.
Who You'll Work With :
The Customer Experience Center provides flexible and innovative ways to help meet customer needs while improving profitability for Customer Experience (CX) delivery teams.
Highly technical, global resources support customer engagements in EMEAR region.Through our network of Customer Experience Centers (CX Centers) we enable delivery of innovative services and solutions.
Our collaborative delivery model drives scalability, productivity and innovation across the AS organization.
Who You Are
Minimum qualifications :
Requires BS / BE / BTech degree or equivalent plus 8+ years of related experience in IT industry.
Expert level knowledge in the areas of : IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP / PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP).
Hands on experience on Cisco Switches / Routers 2k, 3k, 4500, Catalyst 6500, ISR 3900, ASR 1k.
Expert level internetworking troubleshooting in a large-scale network environment. Undertake support as designated Professional Services engineer for large-scale networks.
Must possess strong technical account management skills. Minimum 1 year of experience in Professional Services or high-level support.
Large-scale network design skills. Active participant in virtual technology teams within Professional Services.
In-depth knowledge of network management, network availability capacity planning.
Fluent English and French language skills
Desired Skills :
Nexus 5K / 7K platforms product architecture knowledge and hands on experience including Fabric Path, OTV, VDC, VPC technologies, ACI experience is a plus.
Passionate thought leader capable of quickly establishing executive interest in how to architect, deploy and operate the virtualized datacenter of the future.
Understands and can articulate the value and business advantage of data center virtualization techniques and cloud architectures.
Strong customer-facing skills.
Excellent understanding of the industry landscape (competitors and partners).
High-level, out-of-the-box thinking, analytical reasoning, and creative problem solving skills. Ability to shift from high-level thinking to realistic and pragmatic execution is essential.
Solid understanding of the end-to-end IT process, including architecture, design & engineering, implementation, and operations;
Communication skills to include conflict management, negotiation, presentation / demonstration, and written communication.
Why Cisco :
We connect everything : people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals.
And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation.
We are dreamers and we are doers.