Customer Service Specialist with Italian - Key Accounts
Job Division Guardian Glass REF. 2019-3440 Location PL-Katowice Category Supply Chain Management Position Type (Portal Searching) Regular Full-Time
Who is Guardian Industries?
When you are looking at a city’s skyline or the grilles on the latest cars and trucks, chances are you’re seeing our products.
Through Guardian Glass , a Guardian Industries company, we make high- performance, energy efficient glass for homes and buildings.
SRG Global™, a Guardian Industries company, makes automotive trim products that define a vehicle’s DNA and help improve fuel efficiency.
And perhaps most of all, we make the ideas, formulas and processes that make these products possible. Guardian Industries is 18,000 people working to make products that improve people’s lives! To Learn more visit our website at :
Guardian Glass is seeking you to become our next Customer Service Specialist with Italian!
A Day In The Life Typically Includes
Dealing with all customer account enquires from initial call to order processing, right through to invoice stage
Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
Understand & anticipate the needs and requirements of key customers
Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Ability to effectively question or challenge the status quo
You will be expected to support the external sales team by highlighting new prospect opportunities in a timely manner.
Having a commercial approach by identifying opportunities to upsell and cross sell additional products ensuring customers always receive maximum benefits offered by the business
Communicate & maintain contact with all internal department to ensure customer orders are fulfilled
Generate and understands reports required for senior management team. Provide explanations based on customer knowledge
Seek ways to continuously improve ways of working, automate processes and system solutions.
What You Will Need?
Fluent spoken and written Italian and English. German or French is an advantage.
Strong customer focus and service mindset
Strong communication and interpersonal skills with aptitude in building relationships
Effective organizational skills
Skilled in problem-solving and negotiation
Must be proactive, customer focused and results oriented
Experience within a Customer Service role is desirable
Advanced PC skills in Microsoft Excel, Word, PowerPoint
What Do We Have To Offer?
If you have been looking for an environment where people are valued, entrepreneurial spirit is boundless and opportunities for success are based on merit, and if you want to add value to your company, then Guardian Industries may be the place for you.