Head of Program Services
Krakow, Poland
1 d. temu

Are you up for a challenge?

Do you look for ways to grow in your job?

Do you have an experience in strategy design and execution?

If the answer is yes, then apply!

We’re currently looking for :


  • Previous service development / delivery / management experience
  • Knowledge of IT service processes (ITIL) and best practices
  • Strong service delivery skills and relationship management skills
  • Experience in driving the right behaviour from service providers
  • Experience in risk management within complex transformation programs
  • Experience in managing staff members
  • Experience in planning, monitoring and control activities
  • Good understanding of marketing, forecasting, planning, implementation, and performance analysis
  • Good understanding of typical service management issues
  • Past hands-on experience in providing IT services
  • Knowledge of current and emerging technologies
  • Knowledge of the IT service providers market
  • Bachelor's degree in computer science, information systems, business administration or other related field (or equivalent work experience).
  • MBA preferred but not required

  • ITIL certification preferably intermediate / Service Lifecycle Path;Preferred project management training and / or PMP / PRINCE2 certification
  • Excellent communication and leadership skills, RISE TO THE CHALLENGE The Head of Program Services is accountable for the seamless, continuous, preparation, execution and monitoring of all the services required by the program to accomplish its goals.
  • Key Responsibilities

  • Define, manage, and implement in collaboration with the Head of the Program the long term strategic IT service roadmap
  • Support the sourcing manager in defining and maintaining sourcing maxims (objectives) with business stakeholders and translating them into IT sourcing objectives for service development, delivery, run and maintenance
  • Support the definition and maintenance of the sourcing governance framework (decision-making processes that impact internal and external resources and services) in line with the sourcing maxims
  • Drive the identification and formalisation of service requirements via SLAs, OLAs and SOWs and define the way whom reporting to him / her should support negotiation team and purchasing functions in SOW, SLA and OLA negotiations with external providers
  • Drive a process to properly evaluate service costs and provided value, support business cases with service components characteristics and ensure that proper resources (appropriate characteristics and enough quantity) are provided on time to every service
  • Ensure that a consistent approach and a plan is defined across all IT services to manage risks in the service-delivery plans
  • Drive the release management process, including CAB organization, release calendar management and resolution of all release related issues
  • Drive the test management service, leveraging automation and providing effective no regression test planning and execution in order to ensure that every software component is accepted for operation prior being released in production WE OFFER
  • private medical and dental care, life insurance
  • subsidized meals in company canteens
  • remote work opportunity and flexible working arrangements
  • employee pension plan
  • multisport program
  • holiday, cultural & Christmas bonus
  • free bike and car parking for all employees JOIN A GLOBAL MARKET LEADERPhilip Morris International Inc.
  • PMI) is the leading international tobacco company, with seven of the world’s top 15 brands, including the number one cigarette brand worldwide.

    PMI SCE was established in late 2005 in Krakow and since then is increasingly serving PMI affiliates’ Finance, Human Resources (HR), Procurement, Supply Chain, Quality Assurance and Information Services (IS) needs in Europe, Middle East and Africa.

    PMI is an Equal Opportunity Employer.

    For more information, see www.pmi.com.

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