At Smith+Nephew, global medical technology company, we design and make technology that takes the limits off living, and we help healthcare professionals achieve the same goal.
Together we improve life, while also improving performance. This formed the basis for our purpose, #LifeUnlimited, and our culture pillars of Care, Collaboration and Courage.
Care means that we show empathy and understanding for each other, our customers and patients.
Collaboration means we work together as a team, based on mutual trust and respect.
Courage is about continuous learning, innovation and accountability.
Currently we are looking for someone to join our Wrocław’s centre on position of :
The role of IT Service Desk Agent will be to contact with user via phone chat and web forms, gather all the relevant and required information on an incident or request as per ServiceNow knowledge base, troubleshooting and resolving users’ issues and requests including guidance and promotion of automated tools and technology including self-service.
S / he will diagnose and assess major incidents and escalate as appropriate using existing processes. S / he will contribute to and improving existing knowledge base.
Working in flexible shift schedule Monday - Friday 8 : 00 AM till 00 : 00; occasional weekend shifts 10 : 00-18 : 00
Ticket resolving, diagnose and troubleshooting of incidents issues.
Follow and contribute to existing Knowledge base, available via ServiceNow required for providing accurate solution of user’s problem
experience / competencies expected
at Smith&Nephew we offer
private health care multisport card / my benefit platform life insurance
subsidies for trainings and language classes postgraduate studies
wellbeing programs mentoring program CSR programs
annual bonus company stock saving plan recognition program
employment stability referral bonus
possibility of working remotely flexible working hours
The Global Business and Technology Centre in Wroc ł aw was established in June 2018 and has been growing rapidly ever since.
We are currently employing over 400 people in various global and regional functions such as : Finance, Information Technology, Supply Chain, Procurement, HR, PMO.
This creates diverse job environment with many exciting development opportunities both for those at the beginning of their professional career, as well as for experienced professionals.
Our Wrocław’s office is located in Curie Skłodowskiej 12.