Delivery Operations Analyst
Trustwave Holdings, Inc
Warszawa, Poland
6 d. temu

Description

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk.

Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely.

Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit .

This role oversees and coordinates the order processing functions for Trustwave product / service delivery groups and provides support for Operations requests from internal Trustwave teams.

Through the monitoring and supervision of an order queue, the Delivery Operations Analyst ensures the timely, efficient processing of orders and proper setup of engagements for our clients.

Responsibilities include, but are not limited to :

Order Processing

  • Monitor & provision daily inflow of orders from Customer Relationship team (or OCR team)
  • Management queue

  • Confirming consistent order information accuracy
  • Working with Sales Operations team to resolve order discrepancies
  • Maintaining consistent reports on Salesforce.com order activity
  • Contract review
  • Timely & Consistent Professional Services project entry.
  • Project data management.
  • Tracking & managing project escalation requirements
  • Consultant Support

  • Tracking active consultant task assignments
  • Project & task reallocation
  • Processing project & task closure requests
  • Maintaining shared client document database
  • Monitoring consultant timesheet & expense deadlines
  • Orientation & administrative job function training
  • Communication

  • Effectively communicate project and task expectations and relevant project information to team and management
  • Liase with Client Coordinators to ensure project & task processing aligns with client expectations
  • Willingness to work scheduled night / weekend times.
  • Familiarity with the Technology industry is preferred.
  • Qualifications :

  • Bachelors degree preferred
  • 3-5 years of relevant experience, preferably in delivery / professional service operations
  • Ideally have cyber-security industry experience
  • Experience and knowledgeable of CRM (preferably Salesforce) and PSA (preferably Financialforce)
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