Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk.
Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely.
Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit .
This role oversees and coordinates the order processing functions for Trustwave product / service delivery groups and provides support for Operations requests from internal Trustwave teams.
Through the monitoring and supervision of an order queue, the Delivery Operations Analyst ensures the timely, efficient processing of orders and proper setup of engagements for our clients.
Responsibilities include, but are not limited to :
Monitor & provision daily inflow of orders from Customer Relationship team (or OCR team)
Confirming consistent order information accuracy
Working with Sales Operations team to resolve order discrepancies
Maintaining consistent reports on Salesforce.com order activity
Timely & Consistent Professional Services project entry.
Project data management.
Tracking & managing project escalation requirements
Tracking active consultant task assignments
Project & task reallocation
Processing project & task closure requests
Maintaining shared client document database
Monitoring consultant timesheet & expense deadlines
Orientation & administrative job function training
Effectively communicate project and task expectations and relevant project information to team and management
Liase with Client Coordinators to ensure project & task processing aligns with client expectations
Willingness to work scheduled night / weekend times.
Familiarity with the Technology industry is preferred.
Bachelors degree preferred
3-5 years of relevant experience, preferably in delivery / professional service operations
Ideally have cyber-security industry experience
Experience and knowledgeable of CRM (preferably Salesforce) and PSA (preferably Financialforce)