Software Support Engineer
Your new company
The organisation is a part of multinational group of small companies ( 50 total employees). It has been established as a "business intelligence partner" for all group companies and as well as for other 3rd party clients.
The scope of operated industries : consulting services, investment, international trading, renewable energy, real estate, etc.
Your new role
You will be a part of developing internal IT department (2 persons so far - IT Administrator and IT Manager) engaged in further company digitalisation.
Projects : the nearest project planned - ERP system implementation.
Applications used : Sharepoint, Office 365, HR System, etc.
provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product / solution performs within optimal design specifications
Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc
Communicate with internal / external customers to enhance the understanding of customer problems and verify that an appropriate resolution has been applied
Investigate, diagnose, and solve incidents in SharePoint and ERP environment
Actively monitor systems during business hours using a state-of-the-art monitoring approach
Help, define and constantly improve the incident management and prevention processes
Maintain application support technical documentation
What you'll need to succeed
Min. two years’ experience with SQL and knowledge of at least one programming language (Microsoft solutions are preferred)
Min. two years of experience being on-call and managing incidents
Experience with a scripting language, coupled with related automation projects, at least one or more of the following : Bash, Python, NodeJS, Ruby, or PHP
Experience with modern web application and enterprise application development platforms
Developing workflow processes
Experience with reporting tools
Experience with ERP systems
Strong analytical skills
Good understanding of priorities, and 100% respect for deadlines
Excellent communication skills in English and Polish
University degree in Computer Science, Engineering, Information Systems or equivalent
Nice to have :
Familiarity with open-source software, commercial cloud platforms and associated tools (Docker, Kubernetes, etc.), building, packaging, and scaling is a plus
Professional database, cloud or other software related certifications are preferred
Experience on BI tools, Power BI is a plus
What you'll get in return
Flexible working hours - office located in close city centre
Contract of employment (B2B optional)
Knowledge updating trainings, support in professional development
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.