Senior Manager, Product Owner, Service Request Management
ViiV Healthcare
4 d. temu

Job Description

SummaryIn ITSM Product Management team, we provide reliable, end-to-end governance of IT Service Management processes across the whole Enterprise Solution ServiceNow.

This enables employees to deliver consistent and desired support to the business with minimal disruption.The team is responsible for Incident Management, Major Incident Management, Problem Management, Change Management, Release Management and Service Request Management processes.

The role holder will be accountable for designing and delivering the roadmap and strategy that will improve the user experience for the products within their domain.

They will collaborate closely with stakeholders to agree on priorities within their domain and build plans to deliver against those priorities.

Key responsibilities : This role will provide you the opportunity to lead key activities to progress your career. These responsibilities may include the following : Leadership : Make sound decisions and encourage strategic thinking, innovation and actionProduct Domain : Understand the product domain (Service Catalog in ServiceNow) from a technology perspective and how it adds value for our business stakeholders.

Technical Configuration / Customization : Own the relationships with third party solutions providers, developers and internal Tech partners.

Governance & Product Assessment. Standardize process that is based on industry best practices. Provide complementary tools such as checklists, templates, suggestions for KPIs, and detailed role descriptions.

Quality, Risk & Compliance : Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.

g. GxP, SARBOXWhy you?Basic Qualifications : We are looking for engineers with these required skills to achieve our goal : 5+ years of professional experience with IT Service Management in complex organizationExperience of designing, implementing and managing Service Management processesProven experience in Product Management and providing solutions for business problemsUnderstanding of Product Management through Agile Software Development, toolsets experience in Scrum, Kanban, SAFeExcellent senior stakeholder management, strong influencing and communication skillsExcellent leadership skills with experience collaborating with and giving direction to cross-functional teamsExperience working with third parties in the delivery of working productsExperience working with diverse teams (countries and cultures) effectivelyStrong sense of urgency, ability to make things happenEffectively manages multiple tasks in parallel.

Minimum ITIL Foundation v3 / 4Preferred Qualifications : If you have the following characteristics, it would be a plus : Lean Six SigmaITIL Intermediate - Service Operations (v3) / ITIL Specialist Create, Deliver and Support (v4) level qualificationProblem Solving methods and techniques, e.

g. Kepner-TregoeWhy GSK?Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork.

Benefits : Career at one of the leading global healthcare companiesContract of employmentCompany Car or Car AllowanceLong term incentivesAttractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)Life insurance and pension planPrivate medical package with additional preventive healthcare services for employees and their eligibleSports cards (Multisport)Possibilities of development within the role and company’s structurePersonalized learning approach (mentoring, online training’ platforms : Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external training)Extensive support of work life balance (flexible working solutions, short Fridays option, health & well-being activities)Encouraging community and integration eventsModern office with creative rooms, fresh fruits everydayFree car and bike parking, locker rooms and showers*LI-GSKG6GSK Tech Global Centre located in Poznan is the world’s largest GSK technology center, hiring about highly skilled IT professionals.

As Tech we are a fundamental part of a science-led global healthcare company to help GSK discover, develop, manufacture and commercialize and sell our medicines and products.

Our work makes a difference and in GSK we work with purpose to help people do more, feel better, live longer. Join GSK Tech Global Centre in Poznan and work in an environment that empowers and inspires.

Experiment and collaborate across multinational teams to bring innovation. Be you, feel good and keep growing! Join GSK Tech Global Centre in Poznan and work in an environment that empowers and inspires.

Experiment and collaborate across multinational teams to bring innovation. Be you, feel good and keep growing! If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1 (US Toll Free) or (outside US).

GSK is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity / expression, age, disability, genetic information, military service, covered / protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses / AgenciesGSK does not accept referrals from employment businesses and / or employment agencies in respect of the vacancies posted on this site.

All employment businesses / agencies are required to contact GSK's commercial and general procurement / human resources department to obtain prior written authorization before referring any candidates to GSK.

The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business / agency and GSK.

In the absence of such written authorization being obtained any actions undertaken by the employment business / agency shall be deemed to have been performed without the consent or contractual agreement of GSK.

GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses / agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment.

This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements.

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