Global Service Delivery Manager
Bielany Wroclawskie, Poland
‎13 godz. temu

Be part of us

We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries.

DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

Your Tasks

  • Initiating, managing and supporting global IT projects
  • Managing team of technicians, team leaders, service desk agents and administration personnel
  • Monitoring, controlling processes and Service Level Agreements
  • Recognizing improvement opportunities, create and implement service improvement plans
  • Supporting transition processes and BAU
  • Acting as a focal point for all operational issues
  • Ensuring that the transition as well as the delivery of services to internal and external customers are done in accordance with all agreements and standards of service, including the Service Level Agreements (SLAs)
  • Taking ownership for Profit & Loss, SLA and customer satisfaction for all global regions within a project
  • Resourcing and costs monitoring
  • Our Requirements

    Previous experience in international project management in IT Service Delivery and End User Computing, with a focus on the ability to plan rollout projects

    Bachelor or Master’s Degree in Computer Science, Management, Economics or equivalent

    Fluent English

    Strong account management skills

    Previous experience in managing budgets with the full Profit and Loss responsibility

    A high level of self-motivation : readiness to take ownership and work independently, a drive for results and efficiency

    Being customer oriented, analytical problem solver with strong communication, interpersonal and organizational skills

    Committed to supportive team management, open, inclusive and enthusiastic in approach

    The ability to work well under pressure and to respond quickly to new demands

    Flexibility to travel internationally if necessary

    Your Benefits

    Reliability : a secure job position in an exponentially growing international company

    Variety : exciting projects and challenges within your own responsibility

    Team Spirit : strong team spirit and a great working atmosphere in a friendly team

    Openness : Direct and informal communication even at management level

    Active Contribution : room to implement your own ideas quickly

    A socially responsible employer : not only continuously commercially successful but also who provides a sense of purpose : Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions

    Career Opportunities : Great possibilities for professional, personal and language training

    Initial Help : buddy programme to help you get started, a welcome pack included

    A package of co-funded benefits : lunches and multisport card, private health care as well as life insurance for you, your partner and family members

    Other conveniences like : flexible working hours, free coffee, tea, a parking area access and company bus from the centre of Wroclaw

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