Title : Servicedesk Associate- L1 Location : Gdansk, Poland or Remote within Poland Language : English and Danish Job Description : Roles and Responsibilities : Providing Technical support to customers on phone or chats to solve their technical problems reported.
Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network or computer issues.
Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved.
Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time.
Required Skills and Experience : University degree or High school degree with education in the field of computer is an added.
Prior experience in tech support, desktop support, or a similar role. ( not applicable for Fresher’s applying for the job) 1-3 years of experience in IT support / Customer service role is required Attention to detail and good problem-solving skills.
Excellent interpersonal skills. Good written and verbal communication. Good Customer relationship management skills