The Service Enablement team supports PepsiCo’s Global Human Resources Operations & Service Delivery in achieving its overall vision by supporting service delivery and project execution.
The Services Enablement team specifically brings critical expertise to accelerate adoption of new processes and technologies, while facilitating connectivity and work across multiple entities.
This includes : Service Delivery Performance Management, Communications, Change Management and Capability Building, Continuous Improvement and Process Design.
In addition, The Service Enablement team is the Center of Excellence for Global HR Ops to ensure access to the tools, capability and global view to support our own evolution.
This role will be the key contact for the global service enablement team to drive this agenda for Europe.
This requires a proactive specialist who has the energy and skills to solve process, system and operation model challenges in HR Operations and Service Delivery.
The role will be responsible for supporting the standardization and simplification of end to end processes for a designated area of the employee lifecycle (e.
g., Pre-hire to Onboarding) to provide consistent user experiences across the enterprise, increase productivity, enhance HR services / capabilities and accelerate robotic process automation (RPA) solutions.
This position will also be accountable to support designing, modifying and implementing processes for global HR technology solutions deployments, for the assigned area of the employee lifecycle, with a focus on enhancing the digital employee experience (dEEX).
The person will identify and prioritize process improvement opportunities and align multiple stakeholders for implementation.
This role will have a specific emphasis on the transition and change & communication elements within the transformation agenda.
Documenting current state end to end processes for designated areas of the employment lifecycle (i.e., Pre-hire to On-boarding) including relationships to identify where future redesign efforts should focus
Analyzing current processes and identify disconnects or problems with each activity for future root-cause review with global process owners (GPOs) and centers of excellence (COEs)
Facilitating root-cause review with GPOs and other stakeholders to prioritize the severity of disconnects / problems and identify root cause solutions for each disconnect / problem
Documenting new end to end processes incorporating root cause solutions; lead / facilitate the review, comment management and approval of the new processes with GPOs and COEs
Ensuring appropriate transition, communication and implementation plans are developed with relevant stakeholders for process improvements / changes
Implementation metrics to measure / monitor the effectiveness and efficiency of process improvements; gather feedback on processes for continuous improvements
Documenting and implementing new end to end processes as required
Qualifications / Requirements
For a candidate to succeed in this role, she or he will need :
6+ years’ experience in HR service delivery / shared services organizations
Experience with process design and re-engineering
Subject matter expert for continuous improvement tools and method, in Lean, DMAIC, business process mapping, and project management
A strong understanding of HR systems functionality, coupled with an understanding of the functionalities and capabilities of other (advanced) technology solutions like RPA and AI
Strong communication, collaboration, facilitation and influencing skills with ability to interface across shared services functional areas and HR at all levels
Ability to work in a dynamic environment while transforming incomplete HR needs due to the evolution of Global Business Services (GBS) into well-defined requirements
Ability to share information across HR functions; manage stakeholders with diverse interests; make actionable recommendations
Fluent in English