Service Delivery Manager
Bydgoszcz, kujawsko-pomorskie, Polska
4 d. temu
source :

Service Delivery Manager

Miejsce pracy : Bydgoszcz

Your responsibilities

  • Manage business critical services in accordance with the IPF Service Delivery Processes
  • Work with the Market IT teams on Service Management matters to deliver consistent and integrated systems related to services across all markets
  • Ensure that service improvements and optimisation activities for services are identified and delivered to reduce unplanned IT outages / negative business impact
  • Manage Service Transition Process for projects within aligned services
  • Design associated Support Model for new services, obtaining relevant approvals from stakeholders, ensuring smooth transition into BAU
  • Be responsible for ensuring service related suppliers meet contractual obligations, working in conjunction with the contract management team
  • Drive the suppliers to make sure they're working effectively together to resolve all issues
  • Our requirements

  • Have a degree education
  • Have IT service delivery know-how and be strongly experienced in managing this area
  • Have excellent knowledge of ITIL Service Management Processes and Functions
  • Good knowledge of ITSM tools (i.e. ServiceNow, JIRA)
  • Speak and write fluent English
  • Be capable of exerting strong influence on your colleagues and managing relationships
  • Have excellent analytical skills and be solution oriented
  • Be ready to go on business trips
  • What we offer

  • Remote work opportunities
  • Flexible working hours
  • Stable employment based on employment contract
  • Medical care package
  • Day off for volunteering
  • Life insurance on preferential terms
  • Career paths supporting development in the organization
  • Professional induction and development training
  • Benefit cafeteria and social gamification platform
  • Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • remote work opportunities
  • flexible working time
  • mobile phone available for private use
  • corporate car available for private use
  • extra social benefits
  • holiday funds
  • charity initiatives
  • extra leave
  • Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

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