Senior Technical Operations Specialist LDZ 2018
Fujitsu
Poland, Lodz
5 d. temu

Job Purpose

To secure the completeness and availability of Servicemaster data for Sales to support ordering process and service delivery process.

Tasks

EOSL Tool (End of Service Life) ownership : SharePointbased workflow management to trigger different stakeholder in the EOSL process

EOSL Workflow management : active management ofEOSL data fields in the SMD (Service Master Data Base) for service prolongationsrequested by customer

SDB Admin (Service Data Base) tasks for ProductRelated Services contracts, e.g. user administration, creating / tracking andescalation of JMS (error protocols) to GDC Kazan, build up new service fabgroups and product keys

Creation, maintenance and deletion of serviceorder codes on request in SAP and PROKAT (support End of Life process forhardware and software)

Creation of new project order codes in SAP P82

Creation of PCK-bundlings (hardware plusservices) in SAP P82

Adjustments / extensions to SQL-database whereService Master data is maintained

Understanding and maintenance of Warranty datain Installed Base DB / ADLER

Maintenance of service master data structure inproduct catalogue / PROKAT

Key Accountabilities

IT systems / Tools are updated and functioning properly with defined process

Service master data are created and functioning properly based on defined process

All issues and problems are resolved or escalated appropriately

Process / Tools Adjustments are effective and scheduled / Tracked accurate

Conformance with security and data protection standards

Track and Report Key Performance Indicators

Education

Specialist university degree or equivalent education

Several years relevant professional experience in IT industry

Good Know-How of Fujitsu Products

Good Language Knowledge English

Excellence Knowledge in IT Tools and Methods

Project Management Skills e.g. PRINCE

Service Skills e.g. ITIL

SQL-Skills with SQL-Management-Suite

Additional Information Bonus Eligibility

  • Requisition ID : 190004GJ
  • Shift : Day Job
  • Posting Date : Mar 14, 2019
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