Support Agent - 2nd Line
Kraków, Polska
‎14 godz. temu

We are open to hire people from Ukraine

Are you looking for an opportunity to work in rapidly growing startup that does meaningful work?

Or maybe you’re tired of the mundane cubicle jobs and want to join a friendly, passionate team with limitless potential?

If so, we may be the business for you! We are ZEN Team and we provide thorough, fast, and high-quality support for our clients.

Our goal is to make banking simple, like it should be.

In ZEN we have a solution for business to save our clients' time, secure their transactions and give instant access to money anytime, anywhere.

Zero effort is our motto come find out why.

Join ZEN as :

Support Agent - 2nd Line

Location : Poland (remote)

We are looking for people who are hungry to learn new things, love financial market but most importantly, want to provide world class customer service.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and thorough knowledge of how ZEN works.

Your responsibilities at ZEN :

  • Investigate and resolve issues reported by customers and collegues from different depatments
  • Deliver custom reports, statements and other documents required by customers or partners
  • Perform various operations requested by cooperatig departments
  • Collaborate with internal teams, to identify opportunities for improvement in our products and procedures
  • Show composure, resilience and flexibility as customer needs evolve and case volume changes
  • Represent ZEN online at all times
  • We are looking for people who have :

  • Basic knowledge about finance industry
  • The ability to multi-task and stay organized
  • Outstanding communication skills and experience working on a team
  • Critical thinking and problem-solving skills
  • A friendly and professional demeanor
  • High attention to detail
  • Ability to work quickly under pressure
  • Fluent English and Polish
  • Good communication skills, creativity, problem-solving skills, ability to work under time pressure
  • Our benefits :

  • The chance to be a part of rapidly growing startup and next success story.
  • A knowledgeable, high-achieving, experienced and fun team.
  • All the gear you need to be successful.
  • Learn how to maintain work / life balance.
  • Private medical healthcare.
  • Multisport card.
  • Life insurance.
  • Parking spot.
  • Well-equipped office with chill area including saunas, gym, massage room, games room.
  • Please remember, confidence can sometimes hold us back from applying for a job. But we’ll let you on a secret : there’s no such thing as perfect candidate.

    ZEN Team is a place where everyone can grow. So please apply if this is a role that would make you excited to come into work everyday.

    Also you can share this job offer. Don’t be afraid of friends or co-workers stealing this role.

    We have multiple openings, so be their good friend and tell them about this great opportunity, which they may loose.

    If you’re amazing and smart - we will find a place for both of you!

  • Please be advised that till the end of the pandemic our work is fully remote, so the entire recruitment and onboarding process is now available online.
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