Customer Operations Specialist
Shell
Krakow
2 d. temu

The Role

This job sits within the Deal Management Journey forming a critical part of the Customer Fulfillment Cycle. You will support delivery of a Customer Value Proposition that sets Shell apart from its competitors.

The Customer Operations Specialist Deal Management supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle.

As a Customer Operations Specialist Deal Management you will own pricing and the contract set up, amendment and management process.

This role makes sure Customers find it easy to do business with Shell by providing a best-in-market Customer experience.

More specifically, your role will include :

Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance

Execute contract legal and fiscal requirements, working with local legal focal points

Follow-up directly with customers on missing contract documentation

Ensure contracts are signed and stored in line with local country requirements

Review contract performance

Own contract documentation archiving and termination of customer contracts

Support preparing for tender bids

Set up and maintain end to end pricing data

Act as resolution owner of Customer complaints

Maintain Sales Hierarchy, contract registers and banding adherence

Process manual vouchers received from Retailers during offline card transactions

Act as a touchless setup lead in system-to-system setup with new Customers

Work with Customer IT teams to resolve issues and manage internal processes.

Dutch at B2 level minimum

English B2

You ideally have previous experience in customer service

Bachelor degree preferred (Business related major) or equivalent experience

A proven ability to use Microsoft Office

You’ll need a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures

A proven ability to demonstrate a continuous improvement mind-set

Demonstrated communication and relationship building skills

Your colleagues would recognize you as someone who is willing to be coached, showing an openness to feedback and performance improvement opportunities

Shell in Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions.

Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career.

As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell is an Equal Employment Opportunity Employer of Minorities, Females, LGBT, and Individuals with Disabilities.

Thanks to cooperation with Shell you gain :

  • Comfortable working environment : Newly-built modern office with its own canteen, relax rooms, bike & car parking space
  • Yearly bonuses and lots of non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sport sections, and many more)
  • Complex medical care and individual life insurance
  • Additional funds for trainings and certifications
  • EuroShell Card
  • Bonus for referring your friend to work
  • People with disabilities are welcome to apply as we provide reasonable accommodations and assistive technologies for people with diverse disabilities.

    Please note : We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

    Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch / Shell Group companies around the world.

    The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell.

    Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

    Shell is an Equal Opportunity Employer.

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