In this role, you have the opportunity to
support Philips Monitoring & Analytics business in DACH in processes, like : customer relationship, order management, claim management and sales support .
The focus will be in creating a seamless customer experience via phone from proposal management including demand generation to managing customer orders to delivery and invoice.
You are responsible for :
Preparation of individually tailored offers for end customers
Process inbound calls and online enquiries to advise customers on products
Managing orders checking configuration, booking order, shipment tracking, etc
Claim management calls, online queries on delivery, invoice, quality issues
Using and maintaining CRM tools (SFDC and CFS) and informing about market changes
Processing of tenders, determination of quantities and calculation of quotations
You are a part of
Our Global Business Services EMEA Hub in Łódź where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results.
1000+ strong and growing, our Global Business Services EMEA Hub in Lódź teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis.
To succeed in this role, you should have the following skills and experience
Professional experience in fields related to sales support, customer service
Fluent German and good command of English
Comprehensive PC skills; knowledge of MS Excel, MS Word and SAP would be a plus
Good communication skills
Ability to prioritize and work under pressure coupled with a keen attention to detail
Experience in using and maintaining CRM (like salesforce) tools would be a plus
In return, we offer you
The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Wide variety of trainings & learning opportunities, including language upskill
Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
Why should you join Philips Global Business Services?
Working at Philips is more than a job. It is a calling to make life better for people through your meaningful work, focused on positively impacting 2.
5 billion lives a year by 2030. You will be challenged every day to think fast and work innovatively by building knowledge and sharing best practices to help our business to grow.
To find out more about what it’s like working for Philips, watch this video, visit our career website, or discover life at Philips on Instagram.
You can also learn more about our recruitment process, or find answers to some of the frequently asked questions.