RPA Process Controller
HSBC Service Delivery (Polska) Sp. z o.o.
Kraków, Lesser Poland, Poland
1 d. temu
source : theprotocol

technologies-expected :

  • RPA

responsibilities :

  • The RPA live environment (running processes, maintaining resource PCs, viewing logs etc)
  • Case Management, managing and allocating process workloads
  • Managing and investigating exceptions (Business and System Exceptions)
  • Liaising with Business, IT & Production Support teams to triage and resolve issues
  • Problem solving issues that arise in day to day running of RPA processes and assisting in the provision of timely responses and solutions as required
  • Acting as first line support for live process issues
  • Working with the Digital Operations Centre (DOC) lead in issue management to organise working group, conference calls and actions through to issue resolution

requirements-expected :

  • Understanding of RPA technologies, the operational processes and when RPA should be used (desirable)
  • Knowledge of the enterprise’s business operations
  • Previous experience within RPA (+6 months) (desirable)
  • Previous experience of Blue Prism (or other Automation tools)
  • Proven track record in a similar role would be advantageous
  • The role requires an articulate individual; comfortable dealing with management
  • Strong written and verbal communication skills required
  • Excellent interpersonal skills required
  • Must be well organised and able to multi-task effectively and efficiently
  • Experience in negotiation and conflict management
  • Ability to problem solve, clearly articulate requirements, and implement and drive change
  • Energy, enthusiasm, and drive

offered :

  • Stable job in professional team
  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits

benefits :

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • doctor’s duty hours in the office
  • retirement pension plan
  • corporate library
  • no dress code
  • video games at work
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave

Zgłoś tę pracę

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Mój adres email
Klikając przycisk "Kontynuuj", wyrażam zgodę neuvoo na przetwarzanie moich danych i wysyłanie powiadomień e-mailem, zgodnie z zasadami przedstawionymi przez neuvoo. W każdej chwili mogę wycofać moją zgodę lub zrezygnować z subskrypcji.
Formularz wniosku