RPA Process Controller
HSBC Service Delivery (Polska) Sp. z o.o.
Kraków, Lesser Poland, Poland
1 d. temu
source : theprotocol

technologies-expected :


  • RPA

responsibilities :


  • The RPA live environment (running processes, maintaining resource PCs, viewing logs etc)
  • Case Management, managing and allocating process workloads
  • Managing and investigating exceptions (Business and System Exceptions)
  • Liaising with Business, IT & Production Support teams to triage and resolve issues
  • Problem solving issues that arise in day to day running of RPA processes and assisting in the provision of timely responses and solutions as required
  • Acting as first line support for live process issues
  • Working with the Digital Operations Centre (DOC) lead in issue management to organise working group, conference calls and actions through to issue resolution

requirements-expected :


  • Understanding of RPA technologies, the operational processes and when RPA should be used (desirable)
  • Knowledge of the enterprise’s business operations
  • Previous experience within RPA (+6 months) (desirable)
  • Previous experience of Blue Prism (or other Automation tools)
  • Proven track record in a similar role would be advantageous
  • The role requires an articulate individual; comfortable dealing with management
  • Strong written and verbal communication skills required
  • Excellent interpersonal skills required
  • Must be well organised and able to multi-task effectively and efficiently
  • Experience in negotiation and conflict management
  • Ability to problem solve, clearly articulate requirements, and implement and drive change
  • Energy, enthusiasm, and drive

offered :


  • Stable job in professional team
  • Interesting path of career in an international organization
  • Consistent scope of responsibilities
  • Private health care, employees’ benefits

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate sports team
  • doctor’s duty hours in the office
  • retirement pension plan
  • corporate library
  • no dress code
  • video games at work
  • coffee / tea
  • parking space for employees
  • leisure zone
  • extra social benefits
  • employee referral program
  • opportunity to obtain permits and licenses
  • charity initiatives
  • family picnics
  • extra leave

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