Customer Service Support with French and English
Wąsosz, Dolnośląskie
7 d. temu
source :

Main Responsibilities : Works as an advocate for their dedicated Client and handle their request Creates tickets in the system with the reported failures, checks and processes the requests Interacts with internal employees in order to verify, resolve and deliver the customers’ requests Updating and correcting the information in the database Provides information to customers on the progress of the requests Arranges escalation in case of delays Key Requirements and Competencies : English at least C1 level, a 2nd language is an advantage but not a requirement Willing to work extended 3 shift pattern (early : 07 : 30 16 : 00, middle : 09 : 30 18 : 00, late : 13 : 15 21 : 45) A willingness to learn new processes, think outside the box and work proactively A willingness to learn and use technical knowledge and processes on a daily basis A willingness to work in a small team and actively participate together on a daily basis together Some basic knowledge of Excel maybe an advantage but not mandatory We offer : Opportunity to cooperate with Verizon, one of the largest global Telco providers in the world Full time employment Multicultural, challenging and friendly environment Daily use of languages Extensive training and further career development (CISCO / ITIL Academy) Other employee benefits And much more : A chance to increase your technical knowledge A chance to work for a dedicated customer A chance to work with one of the most complex customers we support

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