Squiz delivers amazing customer experiences with CMS, CRM, Marketing Automation, and Search and Innovation technology. We provide enterprise level solutions to the corporate, government, educational, not for profit and cultural sectors worldwide.
Our goal is to empower our customers by providing the platform, tools and confidence needed to thrive in a digital first world.
We move organisations forward, faster, with secure and scalable technology built to power digital experiences.
Working as part of the Customer Support Unit, the Support Specialist is the first point of contact for resolving customer and client inbound requests.
You will be joining a small but established team of Support Specialists and Engineers, quickly gaining exposure to a broad range of technologies supporting Squiz customers world wide.
This is a fantastic opportunity to get exposure to Sysadmin / IT operations.
Key responsibilities include : Triaging incoming customer requests and assigning priority, responding to customer queries in a timely manner and following a defined process to record, prioritise, allocate and escalate requests as needed
Requirements : You have a procedural approach to solving problems.
The ability to pick up concepts quickly with drive to learn & well-developed customer service skills. You are a team player, but able to work autonomously as well excellent spoken, written and verbal English skills.
Bonus points for : A good understanding of web based applications and how they work previous help desk, customer service, retail or hospitality experience that demonstrate your ability to work with clients on a one-on-one basis
You’ll work with some of the most intelligent and down-to-earth people you’ll ever meet. We are made up of a diverse range of passionate people who love challenging the status quo.
Every day is different, but what is constant is we work hard and have a lot of fun doing it.
Every Squiz employee enjoys a range of workplace benefits such as , a healthy lifestyle allowance and an innovative leave scheme allowing you to manage your 30 day leave in a way that suits you