Senior Salesforce Administrator
VRP Consulting
Kraków, małopolskie, Poland
‎20 godz. temu

Responsibilities :

  • Assisting Customers with their technical and operational queries, as well as any problems reported in the use of Salesforce and related applications
  • Serving as the main system administrator - can act independently on the configuration issues
  • Creating and managing users; managing security and data access
  • Implementing solutions according to customer needs
  • Ensuring that all incidents are accurately logged within the incident logging system and responded to / resolved within the operational Service Level Agreement
  • Assisting in the testing of bug fixes and post-deployment of new functionality
  • Contributing to the Knowledge Base by creating Knowledge Base articles to enable self-service support for Customers
  • Producing user manuals for the configured functionalities
  • Acting independently when asked to perform any Salesforce declarative configuration
  • Advising a customer in terms of best configuration practices and consequences of various Salesforce settings
  • Performing system Health Checks with the ability to formulate improvement instructions for the customers
  • Qualifications

  • 3+ years of proven experience in Salesforce Administration / Support role or similar role in a related field
  • Salesforce Administrator Certificate is a must
  • Atlassian toolkit (Jira / Confluence) experience is a must
  • Real Salesforce project experience as part of the implementation team
  • Very good knowledge of Salesforce declarative configuration and security model
  • Salesforce Advanced Administrator Certification is preferred
  • Excellent organization, interpersonal and communication skills
  • Ability to work independently and prioritize tasks
  • Ability to work collaboratively with team members and a project manager on complex projects
  • Strong attention to detail and astute diagnostic skills
  • Knowledge of salesforce declarative automation tools : Process Builder, Salesforce Flow
  • Experience with salesforce ETL activities : knowledge of DataLoader, Workbench
  • Knowledge of SOQL - can write queries without assistance
  • Knowledge of Salesforce Deployment tools and methodologies
  • Experience in working for Salesforce Consultancy company is a plus
  • Fluency in English
  • Additional Information

    Benefits :

  • Competitive salary (B2B or regular employment)
  • Private medical healthcare and Life Insurance (with family options)
  • Benefit system (multisport card, tickets to cinema or theatre, etc.)
  • Kraków office located in a trendy district
  • Parking space in Krakow office
  • Chill out zone with Playstation, board games, darts, and a foosball table
  • Employment in an international organization in the most interesting and challenging industry
  • Chance to have a direct impact on company growth
  • Constant team support and mentoring
  • Flexible working hours
  • Paid time off and bank holidays for contractors
  • Regular company parties
  • Monthly company breakfasts
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