MSO ANALYST - CRM
3M
Wroclaw, Poland
4 d. temu

Position Description

Main Duties & Responsibilities of Analyst in CRM Team :

You will be working with VSRM, bCom and SAP DMr system, maintaining the data through a Salesforce.You will be responsible for maintenance of customer data, and accounts in databases as Salesforce System and bCom.

You will be working on a business cases maintaining user access requests and sales data uploads.You will be responsible for reports preparation for internal customers (Sales Representatives and local country Administrators).

You will be working with Business Partners, CRM, bCom Administrators / Leaders and Business Process Specialists across EMEA region.

Requirements :

  • Bachelor's degree or higher
  • Fluent English (speaking and writing)
  • Analytical skills
  • Practical knowledge of Microsoft Excel and MS Office
  • Customer Service experience would be the advantage
  • Collaborative Team player
  • Good communication skills
  • Knowledge and skills :

  • 1-2 years of equivalent work experience
  • Other foreign language skill is a benefit
  • SAP knowledge or / and reporting skills would be the advantage
  • Good to have Agile Methodology knowledge or UAT testing experience
  • Previous experience working with SAP / bCom / Salesforce systems in the past will be an asset
  • Previous experience working with data quality, master data management and / or data governance within a global master data environment preferred, but not required
  • Familiarity working with projects and / or continuous improvements
  • You shall be detail oriented and enjoy working with operational processes
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