A Conference and Events Sales Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the operational departments.
It is the support of Convention & Events Sales Department.
What will I be doing?
As a Conference and Events Sales Coordinator, you will work following the events that occur in the Hotel from initial contact with the head of the event to prepare offers and then contracts for groups and events, until the end of the event and therefore must perform the following tasks with the highest standards :
Receive groups and events and keep up to date the hotel event diary
Draw up offers, cost calculations, contracts for groups and events
Insert Rooming List in the hotel's reservation system, update payment instructions and enter important information relevant to the group
Negotiate budgets with customers
Develop Banquet Event Orders in the system with all relevant information
Develop Group Instruction Sheet with all relevant information
Perform monthly reports as delegated by Head of Department
Ensure that a clear and effective line of communication is maintained with all relevant departments within the hotel
Meet & greet the customers upon their arrival to the hotel, meet the customers during the event and before their departure from the hotel
Check the final invoice and approve it for sending to the client
Ensure that all client requests are answered efficiently and with agility
Award Hilton Honour bonus points for events
Replace other Team Members while on sick leave or holiday
What are we looking for?
A Conference and Events Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Ability to analyse and manage multiple tasks
Ability to solve problems quickly and efficiently
Good computer skills including Excel, PowerPoint and Word
Proactive approach to meet deadlines and objectives
Good organisational and administration skills
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Confident telephone manner
Excellent grooming standards
Fluent Polish and English
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
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