Program manager – Global Service Excellence
1 d. temu


Accountable for the successful implementation of the Global Service strategic service initiatives program. Implementing governance and change management program that delivers tangible business results in the defined service areas.

Interfacing with senior service and cross functional leaders globally to ensure that change initiatives are understood, effective and result in sustainable business improvement.

Responsibilities - Strategic Programme Approach Launches and drives the strategic service initiatives program (known as service excellence) by driving a team of project managers, workstream leaders and working in conjunction with the Global Service leadership team Advise and shape the programme's strategy direction, approach, activities, timings and deliverables.

Bring holistic understanding of the broader context (e.g. work stream activities, stakeholder needs, business integration, to provide input into the programme approach.

Stakeholder Engagement Lead stakeholder engagement efforts in the programme Engage the large, global, internal team to deliver an aligned portfolio with a continuous improvement mind set.

Delivery Management Creates an overall Service solution (Inc. roadmap describing the prioritized strategic service initiatives with corresponding business plans integrating budget and resource requirements with operational deliverables Will Chair SBC&T board to manage small change intake requests and align prioritization with overall Program strategy and business priorities.

Key escalation point for subject matter experts (SMEs) and work stream leads to maintain focus on programme delivery. Oversight of work stream leads delivery of key committed milestones Focus on key programme level issues that need ongoing focus on a daily basis.

Anticipate and resolve issues that may arise from either SMEs and / or work streams. Understanding of programme financials, as they relate to the scope of work Manage multiple work streams, across time zones, to align towards the overall programme goals.

Be responsible for the development and delivery of programme-wide communications plan across the delivery work streams and key stakeholders?

both internal and external. Manage the budget and forecast for the programme (multiple work streams and locations). Ensure accurate reporting against plan and attend key governance forums Lead exec steering group meeting for Service Excellence Ensure alignment of critical milestones across the work streams or projects and perform risk and schedule impact assessment for any technology schedule changes due to movement of any of the critical or interdependent milestones.

Primary escalation and management point for programme risks. Act as the primary point of coordination between the work streams and stakeholders.

Leads direct and indirect resources to manage delivery and performance of the strategic portfolio. Facilitates workshops to align needs and requirements and challenge the status quo.

Experience / Requirements Proven leadership experience in managing large and complex programmes (ideally in a Service related environment) across different time zones on a global scale Senior level management experience of complex teams in a matrix organisation Proven track record in managing and leading a global team of change professionals Able to collaboratively engage, and sustain, effective relationships with a diverse group of stakeholders and engage effectively with technical and non-technical teams at all levels Excellent people manager Experience of using a wide variety of methods including Waterfall, Agile (e.

g. Scrum, DSDM, ASD, etc.), etc to deliver change Excellent communication and presentation skills, both written and verbal.

Able to communicate with a variety of client and internal stakeholders at all levels Strong listening, stakeholder engagement and negotiation skills Communicate and ensure compliance with Elekta’s Code of Conduct Perform other related duties as assigned or requested by the VP Global Service Operations

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