So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.
You are responsible for :
Quotation T&M :
Providing calculation on customer demands for paid maintenance services and repairs
Creating quotes for time and material
Initiating entitlement disputes on ad-hoc customer requests
Correcting & updating quotes based on actual work performed by Field Service Engineer
Contacting customers (e-mail) and business partners (phone)
You are a part of
Our Global Business Services EMEA Hub in Łódź where we centralize our business processes. Our focus is on supporting faster workflows and collaboration across departments, to enable leaner operations and improved results.
1000+ strong and growing, our Global Business Services EMEA Hub in Lódź teams speak 30 languages and represent 13 different nationalities, supporting our operations in 50 countries supported on a daily basis.
In Services & Solutions Delivery the most multilanguage department in GBS, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.
To succeed in this role, you’ll need a customer-first attitude and the following
Fluent English
Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
The problem-solving mindset with the ability to identify improvement opportunities
Interpersonal skills required in interactions with internal and external customers
Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
Good organizational skills and aptitude for details
Cultural awareness when communicating with stakeholders from various countries
In return, we offer you
The unique combination of a business-critical, challenging role in a creative, empowering environment. Your professional development will be actively encouraged, so you can continue to grow and perform at your best, while being part of helping improve the lives of billions of people around the world.
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Wide variety of trainings & learning opportunities, including language upskill
Promotion of healthy lifestyle in the office
Employee Assistance Program
How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.
We are embracing an approach wherein we spend more time together than apart which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in 3 ways :
We believe in the importance of impactful collaboration : There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
We embrace flexibility : Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
We want to be at our best : The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.
