Junior Specialist in Customer Support
Gdańsk, pomorskie, Poland
1 d. temu

Skyrocket your career by joining probably the best company in the skies!

We help air passengers around the world secure compensation for delayed, canceled, or overbooked flights. We fight for millions of travelers who are unsure of their rights, lack the time or expertise to embark on their claims process independently.

We’re looking for dedicated, creative people to join us in making AirHelp even better. Is it you?

What will you do on board?

  • Respond to customer queries throughout the claim handling process in a timely and accurate way, via e-mail, phone, chat or social media
  • Support customers during the claim-handling process, analyse their queries and provide appropriate actions
  • Collect and verify provided documents required in claim proceedings
  • Contribute to team effort by accomplishing related results as needed
  • Follow internal communication procedures, guidelines and policies
  • Ensure customer satisfaction by meeting customer needs in a courteous manner
  • What to take with you?

  • Very good command of Portuguese (both written and verbal),
  • Good command of English (any other European language is an asset)
  • Customer oriented responsible person with good attention to detail and ability to follow the process
  • Strong communication skills with ability and flexibility to cooperate successfully with clients and peers
  • Team player with positive constructive attitude to solve problems
  • Open to new experiences, eager to learn and ready to acquire new information and changing procedures at a fast pace
  • During the flight you will be provided with :

  • Opportunity to develop your skills and support to learn constantly
  • Clear career path with a possibility to increase your salary even by 2000 PLN within 2 years
  • Motivation to make an impact on the AirHelp’s future
  • Great location and comfortable office space (25th floor of Olivia Star)
  • Latest technology (MacBook Air)
  • Full time job based on an employment contract
  • Free lunches, snacks and beverages
  • Free language classes (French, Spanish, German, English, Polish)
  • Private healthcare and life insurance
  • Cafeteria system (gym card, cinema tickets, shopping gift cards etc.)
  • Kudos system (Zalando gift cards, premium Spotify, days off, hours off etc.)
  • A lot of integration events
  • Join us and get ready for the ride of a lifetime!

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