Voice Infrastructure Engineer
Krakow, PL
2 d. temu

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

  • Gather, understand and successfully translate business requirements into technical specifications, good understanding of Contact Center solutions
  • Knowledge of IPT as well as any of PBXs
  • Good interpersonal and influencing skills, including skillful assertiveness
  • Analytical skills, attention to details, quality and process driven approach
  • Use of fact-based analyses to identify problems in a structured way, good troubleshooting skills
  • Ability to work well on a team and independently, flexibility and ability to cope with pressure situations, strong attention to details and quality, good English language skills
  • It's not essential, but we appreciate if you also have :

  • Education in a technical discipline (Computer Science, Telecommunication, Automation etc ) CCNA or any network expirience
  • Knowledge of Excel, programming in Java scripts, SQL database
  • Experience with project management
  • What duties will help you grow?

  • Delivery to contractual deliverables and achievement of all service quality targets, SLA’s & Work with our contact center vendor or any other 3rd parties for user issues and drive them to resolution
  • Active participation in setting new projects up, transition and infrastructure projects, ensure transition projects are delivered on time and maintain Quality of Service
  • Implementing change requests as per business requirement, troubleshoot daily problems with voice / contact center systems, management and administration of the contact center system
  • Creating telephony solutions based on specific requirements, participating in network / telephony design and development
  • Act as an internally facing point of contact to escalate technical issues, and communicate telephony statuses
  • What have we prepared for you?

    Space where you can develop yourself :

  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings : e.
  • g. Excel, VBA, RPA or customer care.

  • Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.
  • Our legendary atmosphere :

  • We don't have a rigid dress code, but what we do have are awesome communities and world changing initiatives like Grant Program.
  • We are a big company with unique atmosphere we make friendships, share important moments, and simply like each other!

    A lot of benefits :

  • Private medical care which can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance which can be extended by oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends to Capgemini.
  • Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.
  • Who are we?

    Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is End User Services part of a business unit called Cloud Infrastructure Services.

    In our offices in Poland, we work as a team of 2500 employees, helping our customers around the globe to solve their IT issues.

    Do you want to know more? Watch a video : https : / / www.youtube.com / watch?v ShubpoagRWA

    Do you have any additional questions about our job offers? Check our Instagram ( capgeminipl) or visit our Facebook profile (Capgemini Polska).

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