Learning Support with Spanish
Cognizant
Gdansk, Pomeranian Voivodeship, Poland
‎12 godz. temu

Description

Job location : Gdansk / Poland

The key responsibilities of the Learning Support Coordinator is to support and resolve cohort queries via Voice, chat and email.

Your profile :

  • Knowledge of Spanish language on at least C1 level,
  • Can read, write, comprehend, and have basic conversation in English,
  • Graduate or equivalent academic or industry experience
  • 1 year experience; preferably in technology clients in Voice, chat and email support - nice to have
  • Good communication skills
  • Project / Training coordination exposure
  • Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
  • Day-to-day responsibilities :

  • Manage, resolve, and post updates for any course / lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors, and teacher staff.
  • Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customers.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles.
  • Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high quality production.
  • We offer :

  • Opportunity to be part of a rapidly expanding global organization,
  • Pleasant and inspiring working atmosphere,
  • Professional development and clear career path,
  • Training & development opportunities,
  • Private healthcare and additional life insurance,
  • Employee volunteering programs and opportunities,
  • Employee referral program in place,
  • Competitive salary with cafeteria benefits and bonuses
  • LI-KL1

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