As an ICS Sales Desk Representative, Associate you will be managing processes to support agreements betweenInfor Consulting Services and our existing customers.
The ICS Sales Desk is responsible for smaller and less complex transactions.
The Sales Desk Representative, Associate role is the perfect starting point for a career in Technology. Not a high degree of technical knowledge is required to be successful.
We will train you to understand Services offerings and to manage intricate processes that require both individual leadership as well as collaboration across departments.
You will be part of a team based in Wroclaw - Poland, working with DACH regional Sales, Services Delivery, Legal and with German-speaking Customers to build contractual offers that help address our customers’ business needs.
This requires a sharp mind, a good eye for detail and extensive interaction with Internal Departments to make sure all planned work is documented correctly and follows internal procedures.
For the right candidate this is an excellent opportunity to learn Technology Services from the ground up.
1 6 Months
Learn Infor portfolio and Services offerings at a high level
Learn the internal tools, necessary to handle Contract requests
Build relationships with Field Sales, Inside Sales, Operations, and Legal stakeholders
Meet goals in delivering Contracts in a timely and efficient manner
6 18 Months
Build on your product / industry knowledge
Grow direct engagements with Customers for standard service requests
Work with your team lead to set goals for your career development, e.g. in Inside Sales or other Infor Departments
Key Areas of Responsibility
Prepare Contracts for ICS projects, and build productive relationships and feedback loops with Legal, Finance, Sales and Product teams to drive agreement efficiencies and facilitate deal closure
Demonstrate a solid approach to the sales process with creativity and vision
Comply with all company processes and tools used to record and track opportunities and orders and report progress
Ensure compliance with published Pricing, Sales and Business Approval policies
Build on customer relationships, gain commitment and ensure that all customer requirements are identified and met
Serve as a trusted advisor to internal Sales with regards to process and pricing requirements
Work on being in line with standard Sales Desk process and adjusting to specifics of the German market
Desired Skills & Experience
Fluent German in speech and writing, with English as a strong second language . Any additional European language is considered a benefit
Bachelor’s Degree or similar required, technical discipline preferred
Services and / or Sales Background Experience preferred
Excellent communication, organizational and planning skills
MS-Office suite and various other software applications used as required
Customer-oriented and reliable approach
Strong teaming skills and demonstration of proactive leadership
Ability to develop senior level business relationships
Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do.
By applying the same shared values that unleash prosperity in free societies such as value creation, integrity, responsibility, free speech, and toleration we encourage one another to take initiative and to challenge the status quo.
We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®).