Sales Desk Representative, Associate
Wroclaw, PL
5 d. temu

Position Summary

As an ICS Sales Desk Representative, Associate you will be managing processes to support agreements betweenInfor Consulting Services and our existing customers.

The ICS Sales Desk is responsible for smaller and less complex transactions.

Your Role

The Sales Desk Representative, Associate role is the perfect starting point for a career in Technology. Not a high degree of technical knowledge is required to be successful.

We will train you to understand Services offerings and to manage intricate processes that require both individual leadership as well as collaboration across departments.

You will be part of a team based in Wroclaw - Poland, working with DACH regional Sales, Services Delivery, Legal and with German-speaking Customers to build contractual offers that help address our customers’ business needs.

This requires a sharp mind, a good eye for detail and extensive interaction with Internal Departments to make sure all planned work is documented correctly and follows internal procedures.

For the right candidate this is an excellent opportunity to learn Technology Services from the ground up.

1 6 Months

  • Learn Infor portfolio and Services offerings at a high level
  • Learn the internal tools, necessary to handle Contract requests
  • Build relationships with Field Sales, Inside Sales, Operations, and Legal stakeholders
  • Meet goals in delivering Contracts in a timely and efficient manner
  • 6 18 Months

  • Build on your product / industry knowledge
  • Grow direct engagements with Customers for standard service requests
  • Work with your team lead to set goals for your career development, e.g. in Inside Sales or other Infor Departments
  • Key Areas of Responsibility

  • Prepare Contracts for ICS projects, and build productive relationships and feedback loops with Legal, Finance, Sales and Product teams to drive agreement efficiencies and facilitate deal closure
  • Demonstrate a solid approach to the sales process with creativity and vision
  • Comply with all company processes and tools used to record and track opportunities and orders and report progress
  • Ensure compliance with published Pricing, Sales and Business Approval policies
  • Build on customer relationships, gain commitment and ensure that all customer requirements are identified and met
  • Serve as a trusted advisor to internal Sales with regards to process and pricing requirements
  • Work on being in line with standard Sales Desk process and adjusting to specifics of the German market
  • Desired Skills & Experience

  • Fluent German in speech and writing, with English as a strong second language . Any additional European language is considered a benefit
  • Bachelor’s Degree or similar required, technical discipline preferred
  • Services and / or Sales Background Experience preferred
  • Excellent communication, organizational and planning skills
  • MS-Office suite and various other software applications used as required
  • Customer-oriented and reliable approach
  • Strong teaming skills and demonstration of proactive leadership
  • Ability to develop senior level business relationships
  • Our Values

    Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do.

    By applying the same shared values that unleash prosperity in free societies such as value creation, integrity, responsibility, free speech, and toleration we encourage one another to take initiative and to challenge the status quo.

    We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®).

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