Signify, the new company name of Philips Lighting, is the global leader in lighting building on 125+ years of innovations.
Our purpose is to unlock the extraordinary potential of light for brighter lives and a better world.
We are proud to be ahead of the game in the Internet of Things and on track to be carbon neutral by 2020. We learn through disruptive challenges and our performance is powered through our diverse teams.
Our Philips products, Interact connected lighting systems, and data-enabled services transform people’s lives in homes, buildings, and public spaces.
We define the meaning of light join us to #findyourmeaning Signify!
This role is a part of our HR Services Center Europe based in Piła, Poland and is part of Human Resources Shared Services organization of Signify.
A team of HR professionals delivering HR Services to Signify employees and managers at all stages of the employee life cycle.
HR Services delivers cost-effective people services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.
Currently we are looking for somebody who could join us as Junior Admin and Payroll Specialist, based in Pila, Poland . You can join the leading lighting company for the digital world, and help us unlock the extraordinary potential of light for brighter lives and a better world.
Together we can :
Ensure that incoming enquiries to the Service Centers are answered in a professional and efficient manner (e.g. via e-mail, telephone, or chat)
Gather all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the case management system
Adequate understanding, interpreting and managing incoming enquiries to the HR Contact Center
Provide support to employees, line managers and HR Business Partners to enable them to effectively use the HR Portal and other relevant on-
line tools for completing transactions
Provide proper feedback to the customer if problem is referred
Contribute to continuous improvement activities in the PPS Center through identification of recurring employee / line manager / HRBP issues to simplify and enhance policies, processes and technologies
Provide support during the implementation of new initiatives, programs, policies, and services by acting as an employee’s first line of contact
You are :
Graduate with Bachelor or equivalent degree
Fluent knowledge of English is a must (both orally and in writing)
Fluent knowledge of Dutch will be an asset (both orally and in writing)
Progressive work experience in a Customer Service environment will be an asset
Understanding of HR processes is an additional asset
Ability to multi-task and good time management skills
Demonstrated effectiveness when dealing with demanding customers
Personal integrity when handling confidential information
Highly developed interpersonal skills and analytical thinking skills
Ability to understand and interpret incoming enquiries to the Service Center
Computer literate; experience of Case Management tools and HR IT systems is an additional asset
Our offer :
Philips Lighting offers full professional training and many future development opportunities within its international structures
Relocation package applicable for people moving in from outside of Poland region
Yearly bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System card