About EY GDS
EY Global Delivery Services means 29.500 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms.
In addition we deliver support and solutions to clients from all over the world.
Job Summary :
The Data Room Facilities Operations Specialist within Proximity Services (PS) DataRoom Facilities Operations (DRFO) is responsible for supporting day-
to-dayoperations of Data and Main Communication Rooms in regional branch offices.
The roleincludes overall Data and Communication Room Operational maintenance andmonitoring, administrative and coordination tasks like racking and mounting ofserver equipment, installing and configuring UPS systems and otherinfrastructure peripherals in multiple data and communication room locationsacross Europe.
The role activities are also aligned with the proper maintenanceof all cabling and other aspects of connectivity to maintain the operationalreadiness and to maximize efficiency and minimize the required floor space usedby network resources, storage capacity and servers of a branch facility in acompliant manner.
As Data Room Facilities Operations Specialist, you willoften have close contact with local support for branch offices throughoutEurope.
You will coordinate server hardware maintenance / troubleshooting andreplacement of faulty hardware, rack cabling and other aspects of connectivityto maintain the operational readiness of a branch facility.
The role recognizesthe cross regional requirements and interfaces necessary to operate withconsistency across all regions and aligns with peers in those other regions toidentify best work practices to support the global model
Analytical / DecisionMaking Responsibilities :
The role requires a basic analytical acumen andsolution orientation to understand and appropriately identify variances in theday to day operation of a Data or Communication Room facility.
The role additionally requires consultativequestioning and critical thinking skills to identify a current problem or performanceissues within the hardware components of the facility, identify viablesolutions that will properly restore or resume appropriate services orfunctionality in the Data or Communication Room environment that are botheffective and compliant.
The role should be able to operate independent ofmanagement and to identify solutions or make decisions appropriate to level andrank.
Provides for the ongoingoperations, availability and stability for data and communicationinfrastructure such as structured cabling, server hardware, network, andstorage equipment within a Data and Communication Room Facility to support of ITprocessing requirements and business directives
Installs, monitors and decommissions as necessary GlobalInfrastructure Services (GIS) infrastructure components and other hardwarewithin the Data and Communications Room IT environment to maintain appropriateservice levels in accordance with agreed to guidelines.
Supports andreviews Service Level Agreements (SLA), Key Performance Indicators (KPI) and other metrics toascertain appropriate performance of all hardware within the branch data roomand to identify and escalate variances in facilities performance.
Provides technical support to remediate basic incidents or technologychange ticket orders to support hardware replacement, upgrades and otherrequests for remediation.
Completes the restoration of service within specifiedSLA parameters with business.
Ascertains compliant performance and capacity of Dataand Communications Room Facilities in accordance with EY compliance mandatesand IT directives as part of metrics reviews and escalation procedures.
Creates and maintains appropriate documentation of all Dataand Communication Rooms and infrastructure stock equipment such as hardware itemsthat have been installed or removed so that Data Room Facilities Operationsinventory is up to date and properly accounted for.
Supports and partners with building facilities and ITmanagement teams on changing Business and Usual (BAU) directives and advanced planning activities that affect the branch’sdata center facilities
Knowledge and Skills Requirements :
Maintains a working knowledgeof Data and Communication Room Facility technologies such as heating, ventilating, and airconditioning (HVAC) to maintain optimum system’s work conditions.
Additional knowledge in installed hardware, power distribution,generated back-up power, server rack management, Data Room cable structures toprovide a continuously operating (high-
Experience and Knowledgein Windows Server Systems, configuring, troubleshooting and maintenance.
Maintains interpersonalskills to engage appropriately with peers and others in the firm, in regionaldiscussions within a matrixed, geographically dispersed organization.
Usesthese communication skills to challenge insightfully to improve processes, balancedemands, propose credible options, restore services, and position PS’s role inquality technical service management
Maintains ananalytical and problem-solving ability to negotiate complex and conflictingissues, handle ambiguity as well as multiple and shifting priorities and toidentify PS related solutions that are both financially sound and operationallyfeasible.
Solid experience inknowledge management tools, i.e., ServiceNow with proven experience in bothcreating and accessing reporting within the tool and interpretation of dataoutput from same.
Adapts communicationstyle to the style of others. Builds strong relationships across all levels ofa matrixed, geographically dispersed organization using advanced oral andwritten English communication skills to build a network of contacts forcollaboration and knowledge sharing.
Other Requirements :
The role may require the periodic allocation of additional time on thejob to support multiple demands and escalating issues, off hour rotationcoverage or to accommodate teams or staff in other time zones.
Periodic travel may be required to other dataRoom locations for collaboration or other business related purposes.
JobRequirements : Education :
College degree in ComputerScience / Management related disciplineor equivalent work experience.
Approximately 2 years of relevantwork experience, minimum of 1 year experience in various aspects of technologyinfrastructure management and operations, with more specific experience inrunning and in supporting a mission critical production environment
Strong knowledge of facilitytechnologies (HVAC, power distribution, generated back-up power, rackmanagement and Data Room cable plant)
Experience with variousaspects of hosting technology infrastructure management and operations withexperience in maintaining Data Rooms preferred