Help Desk Administrator
Hemmersbach
Wroclaw, ul. Wyscigowa, Poland
2 d. temu

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry.

As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family.

That’s why Hemmersbach is The Social Purpose IT Company.

Your Tasks

  • Acting as a single point of contact for all IT related incidents and requests
  • Responding to email messages, web inquiries and phone calls for employees requiring help
  • Providing remote worldwide IT support for end-users
  • Installing and supporting different applications on users PC’s
  • Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
  • Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
  • Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
  • Working with the IT-Ticket-System by handling the tickets under the chosen SLA
  • Our Requirements

  • Very good English language skills
  • Basic remote troubleshooting skills and the use of remote troubleshooting applications
  • Excellent customer service skills with strong attention to details
  • Good knowledge of Windows operating systems
  • Readiness to work on shifts (8-hr fixed shifts)
  • Would be an asset :

  • Previous experience in a similar position
  • Your Benefits

  • A secure job position in an exponentially growing international IT company
  • Room to implement your own ideas, challenges within your own responsibility
  • Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
  • A job with purpose - possibility to contribute to our CSR projects : Hemmersbach Rhino Force, Hemmersbach Kids’ Family
  • Welcome package, full introduction into the company, Buddy program to help you get started
  • Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
  • Company bus from the centre of Wroclaw
  • A package of co-funded benefits : lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
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