Customer Delivery Specialist
Hewlett Packard Enterprise Development LP
Wroclaw, Poland
5 d. temu

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

Poland is located in Warsaw and Wroclaw, providing services for over 170 countries around the world. HPE in Wroclaw is a Knowledge Center and Financial Center of Excellence with a wide range of services to HPE businesses and stakeholders.

Our services portfolio includes high value finance planning, analysis and reporting, F&A, Sales Compensation, Supply Chain, Marketing & Communication and Financial Services.

Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders.

Translates business needs into system / application requirements and project components to help determine solutions to business problems.

Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company’s clients.

Effectively manages client’s expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.

  • Prepares financing contracts accordingly to HPEFS policies and customer specific.
  • Manages Sales and Customer Delivery forecast for regular business with existing customers; supports Sales in new business acquisitions.
  • Contact customers on regular basis in order to ensure smooth cooperation.
  • Ensures proper contracts data reflection in the systems.
  • Cooperates with suppliers in order to ensure proper and timely invoicing; monitors supplier payments TAT.
  • Proactively work with customers, answer their questions, provide requested data.
  • Engage with appropriated teams internally for complex customer queries; take ownership for solutions.
  • Coordinate / monitor operational issues and propose solution to the team.
  • Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements.
  • Support the deployment of new business tools which enhance the operational excellence and profitability of business (ex.
  • customer portal, electronic signature, etc.).

  • Typically a Bachelor's degree in a technical or business discipline or equivalent experience.
  • Minimum of 2 years of related experience or a Master's degree and up to two years of experience.
  • 2 or more years experience.
  • Essential : requirements determination using structured techniques for documentation, analysis, evaluation / validation;
  • decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs;
  • distinguishing requirements vs. solutions; classifying / prioritizing requirements; requirements change management and traceability;
  • identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal / written communication;
  • experience in an industry domain.

  • Specialized : developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans.
  • We offer a stable job in well-known company where you can develop yourself, work with experts and which offers :

  • Medical package for Employees and their closest family.
  • Multisport card.
  • Life insurance package.
  • Employee Assistance program help in a difficult life situation.
  • Modern office in the city center.
  • Free coffee, tea, sandwiches and fruits.
  • Trainings and opportunity for personal development.
  • Open Door Policy.
  • Friendly atmosphere and cooperation focused environment.
  • Goal oriented management culture.
  • Innovative work environment.
  • HPE is an equal opportunity employer / Female / Minority / Individual with Disabilities / Protected Veteran Status

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